Itemized Billing Statement

Thanks for the reply but that still does not address the issue.  My company is looking for a total of charges associated with my individual line.  As you mentioned, I can click on the line to see the number of calls and messages made as well as any specific device charges but no where is the $120 monthly total distributed out to the individual lines.  If I have no other charges for the month, it appears that my line has no charges and so there is nothing for my company to reimburse.  Why can't the $120 that appears at the top for four lines be broken out to each of the individual lines so that my line at least shows $30 ($120/4) on each month's statement?

At this time that is how the billing statement is organized. Are you able to show your company that the amount is for 4 phones and they share an equal amount each month, $30 ($120/4)?

Unfortunately, that is the issue.  You and I both know that each line is $30 but there is nothing on an Xfinity statement that tells a company that is how each line is billed.  When I was with T-Mobile, I paid $120 for the first two lines and $20 for any additional lines after that.  You could see on the bill how the charges were separated out for each line including taxes and fees.  As Official Xfinity Employees, would you be able to pass along this request to the correct department to consider an update to the statement that would show all charges for each individual line?   

We truly appreciate your feedback and I understand where you are coming from. Since we don't have full access to Xfinity Mobile accounts have you tried reaching out to that team to see if there are any options they have available? You can reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

Before reaching out through this forum, I had gone to my local store and chatted with a Mobile rep about this issue with no one able or willing to provide a department that could look into this issue or even offer to follow up for me.  The official Xfinity employee badge shows that multiple teams engage in this forum.  Are you saying the Mobile teams are not able to join this forum to offer input?  Is there an email address I can address my issue to or Is there someone from Leadership who could review this discussion and provide some guidance?