Visitor
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1 Message
It has been a very long time now.
This is regarding Xfinity mobile. It has been over a month since they said I will receive the refund on my card and they have yet to fix the monthly bill. It's getting to almost a full year of service and I've been getting the runaround several times from the agents; promising a supervisor will call me that's same day, but never does.
XfinityKei
Official Employee
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2.3K Messages
2 hours ago
@user_e438of I’m sorry to hear it has been a month for your refund. Our team is here to help. We are limited with mobile accounts, but we will help you get a resolution to your mobile account concerns.
Can you tell us more about what the refund was for? Is this for a trade in, device return etc?
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