Issues with my bill

I was also told (last week) that my bill would be lowered to $241/month (cable, internet & landline) but now I am being told that I will be billed for a new phone that I repeatedly said I did NOT want. The chat (bot?) told me there would absolutely be NO additional charge beyond the one-time tax payment I needed to pay. Here is a brief part of our chat: Please do not worry, Your bill will be fixed $241/m and nothing will be extra on your monthly bill, You can download our chat transcript for the assurance at the end of the conversation one we done with it.

Comvast/xfinity, I want this new phone stopped if there are additional payments. It’s impossible to speak to anyone at your company. Please resolve ASAP. I am a long time customer and feel like I was scammed!