Visitor
•
2 Messages
issues getting plan changed to unlimited
I've spent about 6 hours over the past three days either over the phone or chatting with xfinity mobile trying to get my two cell phone lines switched over to the unlimited plan. Each time, they've assured me that they successfully made the switch. One of my two cell phone lines has still not switched to unlimited. My billing cycle ends in a couple of days and if this switch to unlimited isn't made before then, I'll get charged about $50 over what I should be paying. This is beyond frustrating. Can someone please help?
DaveO3
Problem Solver
•
772 Messages
3 years ago
Per the information in the XM App, In order to switch your plan to the newly announced August 2022 plan you will have to go into an Xfinity store for now until they add the capability in the App on September 7th.
In the mean time, within the the App you should be able to change any line from shared data to unlimited data. If you are on the original $12/GB plan each line is $45 for unlimited data. If you are on the current 5G plan it would be $80 for two unlimited data lines. The newly announced plan is $45 for the first unlimited data line, but then changes to $30 for each unlimited line including the first if you have two or more device qualified lines.
Go on the App and look at what your current pricing is now that you changed the one line to unlimited data as the data for that line should no longer show in your shared data used.
(edited)
0
0
XfinityDena
Official Employee
•
3.2K Messages
3 years ago
I am sorry for the trouble. I would be furstrated as well. Did you try to make the switch in the Xfinity Mobile app?
Unlimited should take effect right away!
If not then you would need to reach back out to Xfinity Mobile didicated team since we have limited access though social media at this time. You can reach the Xfinity Mobile Department by calling 888-936-4968. You can also visit a local service center too!
I would suggest making an appointment and then visit the service center if you would like to speak with them directly. Here is a link: https://comca.st/3AQHhyg that will help you with making the appointment online. You can also walk in at anytime during business hours and our team will be happy to help!
1
0
XfinityDena
Official Employee
•
3.2K Messages
3 years ago
Thank you for the update! I am happy the store was able to resolve the issue. Is there anything additional I may assist you with today?
0
0