Visitor
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1 Message
Issue
Hi, I'm reaching out about an ongoing billing issue that’s been unresolved for several months. There’s an extra phone/line being charged that I do not have, and promised phone credits were never applied. I've already tried working with the Xfinity store manager, but the issue hasn’t been resolved. I need the extra line removed, the credits applied, and past charges credited back.
XfinityMarshante
Official Employee
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769 Messages
2 hours ago
Hello @user_zevtrf, thank you for taking the time to leave a post. I can understand how frustrating it must be to deal with this for several months without resolution. I truly appreciate your patience. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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