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Skipjd3d
1st Topic

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2 Messages

Thursday, February 17th, 2022 11:17 PM

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Issue with Porting Number from AT&T

I have been trying to port my number from AT&T to Xfinity for almost 4 weeks.  Yes, that is correct - 4 weeks!  I have been back to the Xfinity store several times to try and get the issue resolved.  I have had to contact AT&T to remove a STOP PORT that was in place at first.  Since then, I have had to generate the porting PIN twice.  I keep being told by the supervisor from the Xfinity store that they are working on the problem and that it has been escalated.  When I check to get a status, I get "I haven't back yet and will follow-up".  I filed a complaint with the FCC today and if this is not resolved by this weekend, I will be returning the phone and will look to move to Verizon or another carrier for service.  This has by far been the worst customer service experience I have ever lived through.  I used to be a big fan of Xfinity, not any longer!

Question

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Updated 

3 years ago

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user_dca66b

Visitor

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5 Messages

3 years ago

OMG, I wish I saw this before porting my number from AT&T. Now it's too late, AT&T has disconnected my service, and Xfinity is still not activating my SIM card, CSM is not helpful as they said there is nothing wrong with the activation process, I just have to wait. It's been 1 day since I ported my number out of AT&T.

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Skipjd3d

Visitor

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2 Messages

@user_dca66b​ Luckily this evening after weeks of trying to get someone to do something, someone from Tier 3 Support was able to port my service from AT&T to Xfinity.  What a nightmare though!  The guy (his name was JT) was really nice.  I would suggest calling this number 888-934-6489

(edited)

3 years ago

0

user_dca66b

Visitor

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5 Messages

@Skipjd3d​ Thank you so much, I will give it a try.

3 years ago

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user_dca66b

Visitor

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5 Messages

No luck, Tier 2 refused to connect me with Tier 3 besides just leaving a note for Tier 3. Told me to wait from 24 hours to 48 hours and then 72 hours during the conversation. It feels like they don't want to resolve my problem but just postponing it. Several banks have emailed me my number has disconnected from mobile banking and security settings due to carrier reports this number is no longer belongs to me! What a nightmare.

3 years ago

0

XfinityAldrik

Official Employee

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2.1K Messages

Hello @user_dca66b, this is far from the experience we want you to have when switching over to us. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3gXjuTR where an Xfinity Mobile expert is available 24/7?

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3 years ago

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