Visitor
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2 Messages
Issue with mobile phone bill
I signed up with Xfinity 2 months ago. The mobile phone line was free for the first year. I just received a phone bill. This is included with the plan I’m on. I have spent 50 hours talking to people at Xfinity, all to no avail. They also have 2 mobile devices on my account. I only have one. I have never had two. The person I spoke with assured me they removed one of the devices. Of course they didn’t.
most incompetent customer service I have ever come across. I’m at a loss as to what to do. Probably mediation or small claims court.
I know Xfinity doesn’t think their customers time is valuable, it is. It’s pointless to call customer service any longer. They can’t resolve the issue.
XfinityEva
Official Employee
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2.7K Messages
2 hours ago
Hi @user_88o1mz I apologize for the experience this is not what we want any of our customers to go through. We'd love to help with this more in detail. May I please ask that you send us a direct message with your full name and service address to get started?
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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