Visitor
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1 Message
Issue with filing a claim with Xfinity
Good evening I filed a claim with Xfinity about two weeks ago regarding my phone volume and battery life being defective. The claim status just shows it’s at the first stage and has not moved forward. I’m looking for some advice on what I should do.
XfinityAlyssaA
Official Employee
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2.8K Messages
17 hours ago
Good evening, and thank you for reaching out on our Community Forums regarding your phone claim @user_fwzagx, we appreciate it.
Have you received any additional updates regarding your ticket since in the last couple of days? If not, please let us know, and we’ll be happy to review the ticket further and help however we can.
May I also ask what type of device is affected? That information will help us better understand the situation and provide the most appropriate guidance.
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