Visitor
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2 Messages
Is there a list of compatible phone models?
I recently joined xfinity mobile and found out my phone isn't compatible with the network even though the compatibility checker said it would be. Is there a list of compatible phones somewhere that I can use to verify what phone that I get to replace it will be compatible? I am thinking about getting an S10 5G if I can find one that will work.
Accepted Solution
DaveO3
Problem Solver
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755 Messages
2 years ago
There is no list per se of XM compatible phones, but here is the link to XM’s support page:
https://www.xfinity.com/mobile/support/article/explained-byod-phone-compatibility-results
XM does have a compatibility page to check if your existing phone is compatible:
https://www.xfinity.com/mobile/byod/compatibility/device
Basically you are out of luck, or proceeding at your own risk, if you plan to buy an unlocked phone for a discount from a manufacturer, store, friend, eBay or somewhere else without having the IMEI of the phone.
Your best bet is to keep checking every week for deals on XM for new phones etc.
If you are already a Comcast/Xfinity Internet user you can login to your account, sign up for Xfinity Rewards, and there are usually Rewards for buying new phones or bringing your own phones, both of which can be used once a year for multiple phones. Read the conditions carefully. Please note that the incentives on the XM site cannot be combined with any other offers such as the previously mentioned rewards.
(edited)
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CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thank you for reaching out to us on the forums, @user_9149f7! You can check this link to confirm that your desired model is compatible. If you have any further questions, please let us know.
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user_9149f7
Visitor
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2 Messages
2 years ago
Sounds like a good way to force customers into buying from you. Thankfully there are many cellular providers that are more straightforward with what phones you can use on their network. I'll be switching providers when I get my new sim card on Friday. Thanks.
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