1 Message
iPhone trade in at Xfinity store - credit not received
Hello,
I trade in my iPhone at a Xfinity store in Jacksonville florida, Beach Blvd location. Representative said that I will receive a $400 check with 2 weeks. I did not receive any check or credit and after 3 weeks I contacted the representative via chat and he said that they have no records of trade in🤦🏻♂️🤦🏻♂️
Hopefully I will be a to pass by the store soon but this is very concerning. How come they have no records of the trade in? This looks like a big scam...
XfinityDilary
Official Employee
•
1.7K Messages
10 months ago
Hello, @user_9awwvg. Thanks for posting on our community forums. I'm sorry to hear about the trade-in situation. We'd be happy to check what's going on. Could you please send our team a Direct Message with your full name and full address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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