iPhone deal and new account

So just joined Xfinity mobile last month with my own device and saw the $1000 iphone deal for new accounts with eligable trade in's. I was hoping be it that my account was brand new i could take advantage of that offer so i reached out to support. I asked if I could take advantage of the deal with my new account and he said yes, well after over a half an hour of gathering information about my trade in device and the phone i wanted to get.... the answer was actually no.....

I'm guessing it's a lost cause?