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user_f15afe
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13 Conversations

Thursday, September 21st, 2023

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iPhone 15 Pro Max Shipment

Has anyone gotten a confirmation email on their iPhone 15 Pro Max order shipment yet?

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2 years ago

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user_a344d0

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3 Conversations

2 years ago

So, I made a few follow up calls. It looks like they apparently did not processed my order initially. When I notified them, phone is out of stock. They created a tracking number showing my phone would be delivered by Sep 23! Now the agent says previous agents were lying about the order status and I would get the phone only by October 6, when the backorder is available. Thinking about porting out my 6 lines this week and terminating internet connection. I am better off with my 14 pro. 

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TheGrumpyBrit

11 Conversations

2 years ago

Here we are on Monday morning and while my account says a tracking number is available, FedEx has not received my phone. I am tempted to connect with XFinity via chat, but I think it will be entirely pointless. This whole experience can only be described as an omnishambles by XFinity and I really shocked by how such a large company, that generates immense amounts of revenue, can so hopelessly fail. Its almost like XFinity do not care about their brand. No wonder they are so resistant to competition. As soon as someone slightly competent turns up, they are roasted.

4

user_c3a88f

4 Conversations

2 years ago

I received the email with tracking info on 9/23/2023 but it's now 9/25 and it still says "label created...it has not moved

(edited)

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Mrs.LS

3 Conversations

Same, it is frustrating 

2 years ago

user_c3a88f

4 Conversations

I just hope that Fedex will actually give me a heads up on delivery date so I don't missed it and end up with more delays...so frustrating...good luck to us, lol

2 years ago

Mrs.LS

3 Conversations

I signed up for FedEx Delivery Manager and it is very reliable.  It gave me a 2 hour window and they were there in the first 30 minutes.  Hoping my phone does the same and shows in their hands soon.

2 years ago

user_a344d0

Visitor

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3 Conversations

2 years ago

Just switched my line to a different provider and picked up the phone today. No more uncertainty!!! Going to cancel my other lines pretty soon. Although I’m paying a bit higher, I am happy!! Customer care agents keep bluffing and stalling with false promises. 

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user_rhg4e4

5 Conversations

Bluffing is putting it mildly.

2 years ago

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user_c3a88f

4 Conversations

2 years ago

Yay! finally received my iPhone 15 pro max natural titanium today 9/27/2023. Got worried when I didn't received the device on 9/22 as indicated in the order details. Received the shipping tracking info on 9/23 but was stuck on "Label Created" for 2 days, it finally shipped on 9/25...so excited to have my new iPhone!

4

Whyisthishappening

5 Conversations

@user_c3a88f​ Yeah but can you activated it? Can anyone activate their phones today? I am receiving "

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2 years ago

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user_c3a88f

4 Conversations

@Whyisthishappening​ I had to call support to activate my phone, their online system was down earlier but it's back online now.

2 years ago

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tuffigirl

Contributor

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186 Conversations

I started my activation last Thursday night as soon as I had my shipping info because it normally takes 3 days to port from Google Voice. This time it took 5 days though and the port finally went through last night. Glad I didn't wait, they must be having problems.

2 years ago

TheGrumpyBrit

11 Conversations

Finally got my phone yesterday just in time to for online activation to be borked. Took 4hrs of messing around but all good now

2 years ago

user_1ff4c5

3 Conversations

2 years ago

Well finally got my iPhone Pro Max and now I'm back in number port "heck".....

I switched to Xfinity thinking that there customer service would be acceptable.

It's not, there is no reason that it take 2 plus days to port out a number from another carrier.

And every time I call them, I have to start from the beginning like they have never talked to me.

I wish I could go back in time and pick another carrier.

I'm so frustrated.

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Whyisthishappening

5 Conversations

@user_1ff4c5​ Yup. This particular cycle with iPhone 15 launch has been a meltdown on every aspect of their business in EPIC proportions. Completely abhorrent.

2 years ago

tdwilgus

Visitor

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7 Conversations

@user_1ff4c5​ When I ported my number from AT&T back in 2019 it was done right away. 

2 years ago

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tuffigirl

Contributor

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186 Conversations

It depends where you port your number from. If you port it from another carrier like AT&T or T-Mobile, then it should only take a few hours at most, but if you port it from something like Google voice, which is a landline, then it takes three days or more. And that's not only Xfinity, it takes that long, no matter what carrier is porting it. All landline numbers take longer.

2 years ago

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XfinityShawn

Official Employee

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1.7K Conversations

@Whyisthishappening  Thank you for reaching out to us. We do want to make sure that you receive assitance with your Xfintiy Mobile concern. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize. We would suggest contacting our Mobile experts via one of the following methods:


• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

I'm confident that one of our Xfinity Mobile agents will be able to assist you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityAldrik

Official Employee

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2.2K Conversations

Thank you for reaching out to us on our community forums @user_1ff4c5 this is not the experience we want you to have. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

 

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3wryic

3 Conversations

2 years ago

I ordered the pro in white. I pre ordered. [Edited: Language]! Not coming till November 3rd. 😖😡😡

(edited)

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XfinityGabby

Official Employee

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1.5K Conversations

Hello, @user_3wryic. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

 

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_rhg4e4

5 Conversations

@user_3wryic​ 

Ditto..

I ordered September 21st.. The Rep wrote  “If you ordered by 9/21/23, your phone would be in your hands, but otherwise it’s on back order”

… Just being purposely obnoxious.

2 years ago

0

user_rhg4e4

5 Conversations

2 years ago

Xfinity is awful. Had no idea.

ordered September 21st, no one informed until today I MIGHT get my iphone15 ProMax by November or sometime in December.  I’m not kidding.

really TERRIBLE Xfinity.

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tdwilgus

Visitor

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7 Conversations

@user_rhg4e4​ what did your delivery estimate say when you ordered? When I checked the estimates for delivery on September 21st the dates were anywhere from the end of September into December depending on which model, color, and storage you picked. If you chose one of the models in high demand it doesn't surprise me at all.

2 years ago

tuffigirl

Contributor

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186 Conversations

@user_rhg4e4​  How is that their fault? They can only ship out what's available, and both the titanium natural and the white are sold out everywhere. You waited till the day before it was released to order, don't know why you're surprised there's a long wait. 

2 years ago

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user_rhg4e4

5 Conversations

You can w a l k into Walmart and pick one up.  It’s not that they aren’t available, it’s that Xfinity is a messed up supplier 

2 years ago

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tuffigirl

Contributor

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186 Conversations

I went to my Walmart this morning and asked, the guy said at least November for the titanium and they won't have the white in the foreseeable future. Then he called the store across town and they said the same thing. 

2 years ago

0

user_8lezp6

1 Message

2 years ago

Hoping to get update on shipment of iPhone 15 Pro Max. Ordered in September and still nothing as of today, Oct 6th.  No email update and nothing noted in my account. Phone does show in my account but that’s it. 

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Mimi-42

3 Conversations

I called Xfinity Wednesday night…the rep told me that I would have my phone on the 13th not going to hold my breath!

2 years ago

0

XfinityJohnG

Official Employee

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1.9K Conversations

Thank you for reaching out to us here @user_8lezp6. For any information on a Mobile order you will need to reach out to the Mobile team at https://www.xfinity.com/xfinityassistant/?channel=xMobile. You can also text or call them directly at 888-936-4968.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_sqg4uw

2 Conversations

2 years ago

Ours is 2 weeks late already 

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0

user_ozpzkp

1 Message

2 years ago

I just enrolled myself for backorder. Did I make a mistake? 

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user_rhg4e4

5 Conversations

Yes. So did I and everyone else.

Inexcusable. I asked for a Credit from Xfinity. Crickets.

Good to know the billing department somehow manages to bill on time…

2 years ago

0

XfinityThomasC

Official Employee

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2.7K Conversations

Hello, @user_rhg4e4

Apple iPhone 15 Pro Max is in high demand. The availability for this item is listed on https://www.xfinity.com/mobile/shop?category=device when you select the device. Currently, it states this item is on Backorder. Estimated availability date: Nov 03, 2023. Availability may change

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_kg52j8

1 Message

2 years ago

I never received an email letting me know my phone was coming. FedEx came today and left me a door tag. I called fedex and they said I could come down to the warehouse and pick it up. I drove 30 miles away to pick it up only to find out that Xfinity requires 3 failed delivery attempts in order to be able to pick up your phone directly from fedex. This seems absurd and completely a waste of time. Anyone else have this issue with fedex?? I’m beyond frustrated 

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user_4ca7a1

Visitor

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3 Conversations

2 years ago

I pre ordered the 15 pro max white for my wife sept 15th. Credit card charged but no info on when phone would ship. 1 month later and still no info or updates. Xfinity has no clue. Did I just get scammed? Time to call the credit card company. 

3

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XfinityDena

Official Employee

 • 

3.4K Conversations

@user_4ca7a1 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below. 

 

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3wryic

3 Conversations

@user_4ca7a1​ im still waiting for confirmation for ship for mine, pre-order was BS! this is an epic fail on xfinity mobile, im about to cancel and go back to tmobile where i can get my new phone in 3 days. 

2 years ago

0

user_3wryic

3 Conversations

@user_4ca7a1​ im still waiting for confirmation for ship for mine, pre-order was BS! this is an epic fail on xfinity mobile, im about to cancel and go back to tmobile where i can get my new phone in 3 days. 

2 years ago

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