iPhone 15 Pro Max Shipment

@user_435e85​ as a followup, phone never arrived Friday. Finally got fed ex tracking today (Sunday), no date of delivery. 

I wish customer service would just be honest that the phone hadn’t shipped, as opposed to making empty promises. 

Hello, @user_435e85. I apologize that the iPhone 15 did not arrive when you were told that it would. Accurate information should always be provided and I understand being frustrated by that. Once the phone is with FedEx they usually arrive in 48 hours. Have you seen any further information on the shipment or has it arrived? 

No , every time I get on a chat all they respond is “when it ships you will receive an email “

I just received a shipping email.  Says overnight shipping but Fedex has not received the package yet.  Also states it is only weekday delivery, so I guess it will show up on Monday?

I dropped in to my local XFinity store (happened to be going right by it) and it was enlightening. They have all the stickers out, but not even display phones. I asked the very nice person whether they could check on my order. Turns out that they couldn't work it out either and admitted that they wouldn't receive any phones that customers could walk out with until October 6 at the earliest. So... anything could happen.

After a day and a half and calling both xfinity and tmobile got the number ported over.  On a side note I can't believe you can't use the word that starts with he and ends with ll.  So lame.  Also finally got a tracking number for the pro max.....

Got my order confirmed within the first 2 hours

@TheGrumpyBrit​ I should state that my order was confirmed within a minute of ordering. I ordered at an hour into the launch. My main complaint is that I ordered fairly early and people who ordered the same phone I ordered, but days later, have already had theirs delivered while I'm still waiting. When I was with AT&T your phone was shipped in the order it was taken. When I've ordered directly from Apple they also ship in the order your order was placed.....early orders got earliest shipments......not the case with Xfinity. 

I ordered at exactly 8am and it was confirmed by 8:01 so I'm assuming that's why I got mine today. I'm hearing it's not just Xfinity who's behind on shipping, all the carriers are and that there aren't enough iPhone 15 Pro Max's to fill the demand. 

Ordering earlier usually gets you shipping before people who ordered days after you but it's not the case with Xfinity. On the Mac Rumors Forum I've talked to people who ordered the exact same phone (model, color, storage....everything) just a few days ago and had it delivered today.......that's 4 days after I ordered. 

Yea but it depends on the color and storage you order too. The blue one was still available on delivery day days after pre-ordering started but the titanium one was sold out in less than an hour.

@XfinityMarcos​ your "Mobile experts" are awful...when I reached out they had zero information and their only response was to wait. Others have gotten flat out wrong information.

@tdwilgus Have you also tried visiting our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. Due to account security with Xfinity Mobile our team here has very limited access, and we do recommend trying to call or chat for a resolution to Xfinity Mobile concerns.

@user_7c0092​ BIG YIKES! WOW!

Customer service reps don't even live in this country, but customers know that Xfinity does not allow for weekend shipments. If they ship something on Friday it will not get to you until Monday and if they ship on Thursday they'll ship overnight. 

@tuffigirl​ Not really. Ordered two iPhone 15 Pros, blue and natural 9/28. blue shipped Friday and came yesterday, although natural hasn't shipped