Visitor
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1 Message
iPhone 14 pro Sim not supported
I activated my 14 pro was working fine for 3 days now it has a message Sim Not Supported. I can’t get to settings Home Screen or anything. What can I do?
Visitor
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1 Message
I activated my 14 pro was working fine for 3 days now it has a message Sim Not Supported. I can’t get to settings Home Screen or anything. What can I do?
XfinityChad2
Official Employee
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263 Messages
3 years ago
Are you still having this issue? I see we sent an activation success message this afternoon which would allow you to download your eSIM.
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noiser
Visitor
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2 Messages
3 years ago
I have same issue, I went to store to try to fix it, no way out.
Finally ,I gave up, I said I want full pay it to unlock it, but the
Lady behind the agent's phone ,she is a supervisor, told me,
Event I full pay now, the phone can't unlock now, have to wait until
60 days! This is they are unlock policy!
And I said I'm within 14 days free return period, I am going to return it.
Again, the lady said because the phone is locked, she told the agent don't do the returning!
And I checked the return options on the website, The return options is disappeared! The supervisor lady locked the return option ! So I can't return
It, only way is full pay and without phone service 60 days!
What a crazy day!
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XfinityBillie
Official Employee
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3.3K Messages
3 years ago
@user_417829 Thank you for reaching out to us here on our Xfinity Forums! Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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user_468af0
Visitor
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7 Messages
3 years ago
Same thing is happening to me with no end in sight! I'm going on day 6. And I can't even cancel because they have to text or call me for a PIN to transfer my line to another company AND I HAVE NO ACCESS TO MY PHONE. I can't call, text or anything. It's stuck on SIM Not Supported screen. I've talked to who knows how many agents, gone to the store 3 times and the apple store to try and fix it. I've repeated myself literally dozens of times. No one will give me a date when this issue will be fixed even though they said they'd call me in 72 hours (which has long passed since it's been 6 days).
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