Iphone 14 Pro Activation

I’m having trouble activating too. Now I’m apprehensive about going to store☹️

The same thing has sort of happen to me. I transferred everything no problem but my new 14 pro won’t allow me to make calls or texts without WiFi since it doesn’t allow me to configure the cellular service. It is confusing too because I have two IEMI numbers but both don’t work. The new 14 pro I have now is practically a super expensive iPod touch at this point lol. Any help would be great

They tried to upgrade my iphone11 to a new iphone14 pro and it didn't work.  My phone number is now "stuck" waiting for Verizon to fix which they say will take 3 days.  I've spend hours at the store and online and my phone number now rings disconnected... and it is my work phone.  They say they can't help.  This is the worst service ever.

So basically Comcast Xfinity is selling new iPhone 14’s but have no idea how to register them???  This is absolutely terrible.

My GF just completed her phone activation by going to Xfinity mobile app and activating the new iPhone 14 before transferring the esim. 

I just received my new iPhone 14 Pro Max. Tried to activate on the website and via the mobile app. Neither one accepts the request to activate. So, a brand new phone with no way to use it, and no phone number to even call. Very disappointed.

Hi there @usernametaken1! Thank you so much for reaching out to us here via Forums today! I am sorry you had such a frustrating experience with getting your Xfinity Mobile phone activated. 

As much as I would like to help you with mobile, I will need to direct you to the expert mobile team. They can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3BT155U. Scroll down to the bottom of the support page and click "Ask Xfinity". 

Thank you! 

I bought the Iphone from Xfinity.  Received it today.  This replacing my old Iphone 12.  I even got $400 discount payable over 24 months.  There is instruction card with the phone.  

1.  Turn off your phone

2.  Go to xfinitymobile.com/activate

3. Follow the steps (select you new phone from devices, tap activate, turn on your new phone back and see it is connected to your wifi network so that esim can be downloaded)

4. Wait for the phone to prompt you to activate your eSim.   Follow the steps.

5. You are done.  (Mine is activated with the esim)

Is there any way to get assistance with this issue? Tickets have been placed, the Xfinity chat agent couldn’t resolve, and the phone wait hold times are brutal. 

I ended up going to Xfinity store; they activated the phone; I transferred info from my old to the new; worked smoothly. 

Hey everyone.

I did a full restore of the iPhone and it immediately activated upon restarting. 

When I say I restored it I connected it to my Mac and restored with Finder(iTunes for Windows) to brand new. 

I am now about to restore my back up back to the device to make sure its still working -- I will comment on this thread to update you on if that resolved the issue.

*** It's possible going to settings and choosing to Erase All Contents and Settings would do the same thing, but I figured a restore is cleaner and It also updated the device since there was a new update -- If you dont have a computer go to settings > General > Transfer and Reset > Erase All Content and Settings to try that. ***

The Website was no good for me, but I called in - took about 15 minutes on hold, but the woman I talked to got my activation going immediately.  I was impressed.  After that, the entire process was disconcerting; getting the eSim - yikes! not even sure what I did - getting my Watch reconnected after 3 or 4 goes - all of it was confusing and with odd errors that made me think it wasn't working, but it finally did.  [Edited: "Language"] All seems good now. Ugh.

Plus, the iPhone 14 Pro gets super-hot during setup - it will stop charging.  Just leave it be and out of a case and after the setup is complete it will eventually cool off.

My dad can send texts but not make

phone calls. Did anyone do anything to fix this?

Hi,  I had the same problem, after waiting for tier 3 support for 1 hour and got disconnected without any reason.   I tried the following instruction and it worked for me.   Another important thing is to turn your old phone off when you do this step.    Hope this help you too.  

1. Open your phone’s settings app and select Cellular.
2. Tap Add Cellular Plan.
3. Tap Enter Details Manually at the bottom of the screen.
   • In the SM-DP+ Address field, enter: gsmacct.vzw.otgeuicc.com
4. Leave the Activation Code and Confirmation Code fields blank.
5. Tap Next near the upper right corner of the screen and follow the on-screen instructions.
   
   

Note: When transferring service to an eSIM activated device from a nanoSIM device do not place the old nanoSIM into the new device. This may cause you to have issues activating your service.

Common Issues Setting Up an iPhone

Here are a couple things to check:

• Make sure to choose Set Up Over WiFi (not "Set Up Over Cellular") when activating your phone.
• If you activated your phone but it's not working, confirm that you see "Xfinity Mobile" on the top left of the home screen.
  • If you don't, follow these steps:
    • Connect to a WiFi network.
    • Next, go to Settings > General > About.
    • Wait for the Carrier Settings Update prompt to appear, then select Update.

Another important thing is to turn your old phone off when you do this step.    Hope this help you too.