iPhone 14 - dual Xfinity Mobile lined

Hi,

Before I ported over a new number and bought an iPhone 14 Pro, I was promised that I would be able to run two active lines on one phone. Now I'm being told that's not possible, both at the store level (where I kind of expected it) and at the Tier 2/Advanced Support level.

Has anyone had a different experience? Is anyone able to run two active lines on the iPhone 14 (as opposed to turning off one line to use the other, which is the best Xfinity could offer)?

Thanks.

Responses

DaveO3

Problem Solver

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773 Messages

2 years ago

I presume that your iPhone 14 Pro was bought on an installment plan and therefore locked to XM, and maybe XM also somehow has additional restrictions (not shown anywhere in their disclosures) that they only allow one XM line on a phone, when locked or maybe even when unlocked? Did you ask whether you can have two lines if unlocked? Or, I wonder if it might be a Verizon contract restriction?

1

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Cunard030

Visitor

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1 Message

2 years ago

I have the same issue. I was told at the xfiity store that I could do this and I bought a new iPhone 14 only to be told when I returned to the store that it isn't available.

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user_98cccf

Visitor

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5 Messages

@Cunard030 , XM isn’t officially supporting two lines on IPhone 14, but some techs apparently know how to do it.

2 years ago

0

CCJosh1

Official Employee

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192 Messages

Hi there @user_98cccf, thanks for reaching out to us in regard to your Xfinity Mobile dual-sim concerns. Were you able to find a resolution to this issue ? We are limited here as to what we can assist with in regard to our Xfinity mobile service. For these types of inquiries, it may be best to speak to one of our amazing Xfinity mobile experts to get dual-sim assistance! You can find one by contacting our customer service team via phone (18009346489) or by utilizing the Xfinity mobile app.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

DaveO3

Problem Solver

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773 Messages

2 years ago

You might be able to transfer/add an eSIM from another iPhone. Go into settings, cellular, Add eSIM. Give it a try.

Otherwise keep calling support until you get a knowledgeable support person.

Good Luck.

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Plan

user_98cccf

iPhone 14 - dual Xfinity Mobile lined

DaveO3

Cunard030

user_98cccf

CCJosh1

DaveO3

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