Visitor
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13 Messages
iPhone 14 Ditching SIM for eSIM
With Apple’s announcement today of the iPhone 14 and beyond dropping support for all physical SIM cards instead supporting multiple eSIMs, will Xfinity Mobile be offering iPhone 14s and FINALLY supporting eSIMs or no?
Accepted Solution
maximumr
Frequent Visitor
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20 Messages
2 years ago
Yes, right there on the BYOD page:
https://www.xfinity.com/mobile/learn/byod
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user_797a7c
Visitor
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4 Messages
2 years ago
I’m hesitant to pre order a iPhone 14 from Apple. I’m new to xfinity and brought my family over from AT&T. I had so many problems with not being able to connect my Apple Watch 7 and being told I didn’t have enough lines available after being toldcould have up to 10 lines! All my phones and Watch are working now but after that fiasco, I’m hesitant to order..
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Sapphonest
Visitor
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1 Message
2 years ago
Definitely wondering when iPhone 14 (Pro, especially) will be available to order through Xfinity mobile on a monthly plan.
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user_0262b8
Visitor
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1 Message
2 years ago
I’m also new with Xfinity and was wondering why they don’t do the preorders and deals the same time as the other carriers.
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sraym5
Visitor
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13 Messages
2 years ago
I honestly can't can't bring myself to care about the 14. Apple basically made it identical to the 13. Hopefully the iPhone 15 series next year will see an upgrade in technical specs., a USB-C port instead of lightning (supporting Thunderbolt would be awesome, but I will take USB 3 speeds) with full USB PD support, and an upgraded wireless charging standard/support for the top end of the Qi standard.
I was more interested in the eSIM support by Xfinity and Apple's new phones do force that change.
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milescortez
New Poster
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3 Messages
2 years ago
Is Xfinity going to have the iPhone 14 available to pre-order in the AM?
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X_User22
Visitor
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1 Message
2 years ago
The website is yet to get updated but there was this announcement…
New and existing Xfinity Mobile and Comcast Business Mobile customers can take $400 off a new iPhone, including the new iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max, and the entire iPhone 13 and iPhone 12 line. New customers must activate a new Xfinity Mobile line within 30 days of purchase, and existing customers can upgrade one of their existing lines to receive the deal.
https://corporate.comcast.com/press/releases/xfinity-mobile-comcast-business-mobile-advanced-iphone-lineup
(edited)
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user_c5c6eb
Visitor
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2 Messages
2 years ago
can XM allow dual SIM devices on their network?
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user_c5c6eb
Visitor
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2 Messages
2 years ago
Will devices with dual SIMs be able to utilize the XM network?
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user_41e2bd
Visitor
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4 Messages
2 years ago
I chatted w/ a support rep yesterday and he pointed me to the bottom of this page to setup esim for my existing XM phone number/account on the new iPhone 14. https://www.xfinity.com/mobile/support/article/how-to-activate-phone It’s the bottom section titled “Activate an iPhone With eSIM”. Fingers crossed it works when my new phone arrives.
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DaveO3
Problem Solver
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755 Messages
2 years ago
Lots of questions above. Here is some history and some answers:
1.) Since the iPhone XR came out you could have two lines on an unlocked phone, however you could only have one XM or Verizon line (both CDMA) on your phone because phones could only provision one CDMA line. You could add an AT&T eSIM or most international eSIMs.
2.) Eventually Verizon came out with a non-CDMA 4G LTE only eSIM that did not need to be provisioned and would allow these to be added so Verizon allowed two Verizon lines.
3.) 3G CDMA is, or will be history by the end of the year.
4.) The new XM eSIM is non-CDMA (4G/LTE/5G) and therefore you should now be able to have multiple XM lines on a phone, though only two lines can be active at the same time.
5.) Since the iPhone 13 you can have two active lines from eSIMs, not just one SIM and one eSIM active line.
Remember if your phone is locked you can only add lines from the carrier, XM in our case, who locked your phone. If you purchase a phone from XM on a 24 month plan your phone is locked until you pay off your phone, otherwise it cannot be unlocked for 60 days.
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DaveO3
Problem Solver
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755 Messages
2 years ago
We will find out more, probably not much more, when users receive their new iPhone 14 starting on the September 16th since they will require an eSIM. As far as eSIMs on other newly purchased phones or transferring from current SIMs your guess is as good as mine, but eventually will be able to be done in the XM App.
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user_520ee4
Visitor
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3 Messages
2 years ago
I got a new iPhone 14, i tried to switch my physical sim to eSIM but without any luck, called support and stayed 56 minutes on the line, they gave an old guide to activate eSIM that is no longer valid, when I used the below link, it gave an error that it is no longer valid and need to contact carrier support:
gsmacct.vzw.otgeuicc.com
I took an appointment and visited one of their stores, immediately they shut me down and said sorry we do not deal with eSIM support and you need to contact customer support. So again to square zero, what a nightmare!!!
any further suggestions how I can fix this other than switching into another carrier ?
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user_797a7c
Visitor
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4 Messages
2 years ago
Received my new 14 pro I ordered from Apple and brought it to my local Xfinity store. Had it activated in about 30 minutes. Would have been sooner but only one person knew how to activate the esim and we were waiting as the CS person finished with their customer. They admitted that the self activation on line was incorrect, there was a small link on the Xfinity employee screen for the esim that the CS person didn’t even know was there until another worker pointed her about it.
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user_c3997d
Visitor
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3 Messages
2 years ago
Well this is disheartening to hear. Currently using an iPhone 12 Pro Max and the iPhone 14 Pro that i purchased from Apple directly just arrived. Am i correct in understanding that the ONLY way to get the new phone activated is to drive to an Xfinity store? The closest one is ~ 45 minutes away, so i am seriously not happy if that's my only option.
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