iPhone 13 Pro Shipping Times?

@amyyang which 13 Pro model did you order ? It looks like all but 2 colors in the 1TB model are in stock right now so you should get it quickly. The delays are mainly with the Pro Max.

@user_8cc695 you were right I got the phone 5 days after I ordered!

@user_0cb76a Hey there, I’m just a fellow customer like you I’m not an employee or moderator but from what I’ve been able to gather in reading all the other posts and also the speed at which the 13 Pro Max sold out through Xfinity Mobile, Apple, and other carriers is it seems the Pro Max versions more specifically the 512 GB and the 1 TB models have slipped and taken longer due to supply and demand and inventory issues even for those that preordered right at launch. In other cases there doesn’t seem to be any rhyme or reason as to why they have been delayed. All I can say is the wave of folks that ordered on pre order day should all be getting theirs ASAP. Anyone ordering now is looking at mid December especially for the 1 TB or 512 GB versions. 

@user_0cb76a I ordered my pro max 1tb blue on September 17th in the middle of the day. I had no information whatsoever from Xfinity until Friday when they suddenly said it was shipping and will come tomorrow by FedEx. I don’t think there is any rhyme or reason as to when they are shipping them and you can expect radio silence from Xfinity until your phone is shipped. Contacting them through chat, etc. is useless. 

@ZenicaPA What’s the issue that their having with porting your number? There’s a law called LNP which is local number portability which means as long as you aren’t in suspension or cancellation status with T-Mobile or your T-Mobile account isn’t closed for fraud you have the legal right to port your numbers out to any carrier you choose.

If your providing them with the right account number and the right pin or passcode there’s no reason they cannot port your number. I’m very curious to know the reasons surrounding this. 
As far as your iPhones shipping later I’m sympathetic to your situation but get in line. Most of us had later iPhone deliveries than what we thought and from my checking Apple’s been sold out of them every day since launch so it seems there’s a supply issue not an issue where Xfinity deliberately tried to screw you over. 

All I’m saying is your with Xfinity for a reason-the price is on point. Don’t throw that away over a debacled pre-order you will have buyer’s remorse later when your paying another carrier more for the same thing. 

I wish you the best of luck

Xfinity hasn't stated exactly why it isn't ported over. They keep saying it takes time. BS. It shouldn't take more than a few minutes.

I verified with T-Mobile more times than god has followers that the account number and PIN are correct. Other than incompetence or spite, I see no reason

for the failed port. I'm leaning towards the latter as I doubt that many people can be that grossly incompetent. 

We are likely moving in the next 6 months to NC where Xfinity has zero coverage. That means no home internet. That means each number will be assessed a $20 line fee.

We have 5 lines. No way I'm paying $20 per line. So while I'd like to keep the phone, I was expecting to cancel the more costly T-Mobile by now and with the renewal coming due, I see no hope that Xfinity will complete the port and I'd end up going past the 14 days, from shipping date, that I have to return it.  

Every time I call to cancel and return the 13 Pro, they tell me it must first be activated prior to being returned. What ever the hell for I've no idea and this gets them down the path of saying wait a day for the activation, "I promise it will be activated" ---these guys throw promises around like a 6 year old. I suggested just using an xfinity number to activate it, for the express purpose of setting up the return. They wanted to charge me to do this but then couldn't even do that either. Morons.

I'm tempted to drop it on the counter at an xfinity store, video taping myself doing so as proof I made an effort to return it in the 2 week period.

Contact Xfinity Mobile Executive Resolutions. Google their info. They will get the ball rolling on your port issue. Don’t waste your time with the outsourced foreign sounding people that answer the phone their totally incompetent. 

@Ngwatson79 

First off, I’m very sorry you’re going through such an ordeal when you simply just wanted to get a new phone. 

I do not work for Xfinity but I have been chatting with tons of fellow customers like us and I’ve gotten a feel for how situations are playing out. 

As far as Day 1 preorders from the 17th if you ordered anything other than a Pro 256 any color down to a 13 of any size you probably got your device on launch day. 

Now Pro Maxes is where every single carrier including the Apple store abruptly seemed to have started to run short. Pro Max’s or Pro’s in anything bigger than 256 including 512 or 1 TB seems to be delayed and then Sierra Blue and Graphite in Pro Max 128 GB seemed to have been delayed due to Apple having overall inventory constraints. 

Coupling that with delayed orders and you wanting to change your payment method it shouldn’t have caused a problem but it may have. I think with the volume of pre-orders Xfinity Mobile is a smaller carrier running on Verizon’s network they probably don’t have the bandwidth to adjust pre-orders after they are submitted. I’m not defending them as a fellow customer that’s annoying I just think that’s what it is. 90% of the time if I call there I get the Phillipines and they really struggle to understand and communicate it’s very frustrating. 

As of now I happened to go to an Apple store and the Apple genius guy said that resellers from other countries like China have come here and watch the websites like hawks. They go in with AMEX business class credit cards with no limits and buy as many as they can to resell overseas for profit starting right at launch. It’s annoying because that’s why customers like us have to wait. With COVID going on they probably mark the phones up in cost and make a crazy profit. 

So to answer your question please reply with which one you ordered; color model and GB size and what date your order officially went through and based on where I see everything else from what other customers are saying I’ll tell you approximately when you will be likely to get your phone. 

*Also one other question-go to the Xfinity Mobile app, go to Billing, click on your order. Do you still see the ability to cancel your order? Don’t cancel it-I just want to know if you see that option. Thanks. 

I ordered the 13 pro max graphite 512GB.  Thank you for your response, that's the most info I've gotten from anyone.  I honestly wasn't even looking to get the 13, I'm still using the 8 plus and went to the Xfinity store on the 16th, I was just going to get a 12, and they were like, "you need to wait till tomorrow and get the 13." I really wish I hadn't done it, but now it's already been a month so I feel like I need to wait now or its all been pointless.  Plus I ordered the case and screen protector which have just been sitting on a shelf the last month, lol.

Forgot to add this, I am still able to cancel the order.

@iPhoneGuy86 I ordered the 13 pro max graphite 256gb on 9/27.  I can still see the option to cancel.

@Ngwatson79 First week of November thru Nov 11th is your approximate delivery timeframe estimate based on your model and GB size chosen. 

Keep an eye on your ability to cancel your order. When you see that option disappear you will likely have tracking info within 24-48 hours; when that option is gone it means the order has progressed to the next stage of fulfillment which is at the depot and they are packing your device to prepare it for shipment to you.

Hope this helps!

@user_ff3846

First week of November thru Nov 11th is your approximate delivery timeframe estimate based on your model and GB size chosen. 

Keep an eye on your ability to cancel your order. When you see that option disappear you will likely have tracking info within 24-48 hours; when that option is gone it means the order has progressed to the next stage of fulfillment which is at the depot and they are packing your device to prepare it for shipment to you.

Hope this helps!

mine has been shipped. perfectly on time

@user_ff3846 When did you order ?

@user_6632a7 Order 9/27 with delivery estimated 11/5.  They have already sent the package information to FedEx, now the estimated arrival date is 3/11 by FedEx

@user_ff3846  Wao, for me delivery estimated  was 11/12  but is still in backorder.

I ordered the iphone 13 pro max graphite on 9/27 and today 11/3 I have received glory from Xfinity the best company.

@all  I ordered the iphone 13 pro max  on 10/10  and my order still on backorder, I have not hear from Xfinity

The updated shipping time for my order has been moved from the 1st week of November to Nov. 20th. We'll see if it's actually accurate this time.

Mine arrived on time !!