iPhone 13 Pro Shipping Times?

@user_fj54vw nope I ordered at 8am on the 17th of the sierra blue pro max 128GB and still nothing I still don’t have no tracking on my FedEx delivery manager either and my cancel button disappeared on the 22nd I think 

@user_8cc695  My model is graphite so sierra blue might be a totally different situation. I hope you get your phone very soon! 

@user_fj54vw thank you enjoy your new phone ☺️

@user_46d64b I’m honestly in the same position with them , I’m close to just ordering it through AT&T and canceling my xfinity line if the phone ever does show up I’ll bring it to their store. Their incompetence with this whole situation really doesn’t compel me to stay with them no more. They’ve got another 7-14 days to ship my phone or I’m done with them.

That’s exactly what I said to them today if I don’t receive my phone by Friday. I will be canceling and going with someone else. 

Yep at this point they are going to lose people. But I’ll see if they ship it this week if not I’m done I have 0 faith in them honestly.

@laboissonniere70 when did you order ? 

I ordered on the pre order day September 17.

@user_5f33c2 doesn’t make sense either how people that pre ordered are still waiting but other people can place a order and still get theirs before us 🤷🏻‍♂️

I got mine. May be because of the model I choose. Anyone waiting for 128 gb gold pro max in this forum?

@user_5f33c2 maybe the gold was more available I ordered sierra blue maybe that’s a factor in the delay I don’t know xfinity can’t tell us nothing their overseas customer service are next to useless so I don’t know whats going on at this point .

Hi all!  Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. Thank you. 

@ZenicaPA my estimated date for my Max 128GB sierra blue was September 24th and still nothing .

I should have ordered directly from Apple. I didn't only because of the $300 savings over two years, since I ordered a mini as well, I figured $600 was worth going through Comcast. It's annoying but I still have my 11 to use so it's not like I'm without a phone....

@user_e3520c I’m waiting for the same model still crazy 🤷🏻‍♂️

Good morning and we wish you well. We certainly understand the excitement around the new iPhone 13 launch and apologize for all the troubles. The availability of the devices can depend on the color and the storage capacity. At this time we would have to recommend that if you require assistance with your order to follow along in the Mobile application. 

You can also contact the Mobile team direct via text, phone, or live chat to get updates on the order status. I'll be sure to include their contact details below. Our team here via forums and social media actually don't have access to the Mobile order system to look up details. 

https://comca.st/3Bdvqtg

-Daniel B 

@user_8cc695 Just called customer service, was told mine may arrive next week or the “next next” week. Feels bad about it.

@user_e3520c I order on 9/22 sierra blue, 256gb - still waiting. never got any notices

@Jenniferrrr I think I am seeing a trend with the Sierra Blue. I ordered a Sierra Blue Pro Max 1TB on Sept. 17th and I have seen nothing but a cancel button since then. 

I was told my sierra blue  pro max won't be here till November 

@user_7d8765 which size ?

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I know how exciting it is to upgrade to a new device and I am truly sorry for the delay in receiving yours. You would want to contact the Mobile team direct via text, phone, or live chat to get updates on the order status. I'll be sure to include their contact details below. Our team here via forums and social media actually don't have access to the Mobile order system to look up details. 

https://comca.st/3Bdvqtg

What is the number and the department ? because anytime I call customer Service  is a different story. 

We are very sorry to hear about the experience, and we will certainly document the experience to ensure to improve the experience. Please let us know if you need anything further, we are here for you 24/7. 

so do the xfinity mobile people not know whats going on when you call them ? called twice and got 2 different answer one said i was suppose to get my phone today didnt get anything so called again and this time was told the phone hasnt been released yet ??? i ordered a 128GB iphone 13pro max sierra blue on sep 19

iphone max pro is not in stock and not expecting till Nov 12th or later as per customer care. 

I called today and they told me the same thing.  It was supposed to be here this week.  It’s not there fault though.  They can only order them they can’t make them show up.  

Good afternoon and thank you for taking the time to reach out to us today about your iPhone 13 order issue. Please send us a private message with your full name and full service address so we can investigate. Thanks!

@user_fdbdde interesting. They told me the same thing but haven’t received any shipping notice yet.

Their overseas support lies through their teeth. Anything to get you off the phone so they can keep the call time low and appear to be helping people.

Hi there @user_fdbdde! Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

@dleeXfinity I got one from the apple store within a hour yesterday. I ordered one like you on pre order and still waiting for it. I’ll give that on as a Christmas gift 

@jvcjbl that helps. I did however get an e-mail today (10-9-2021) that I will be receiving 128gb. Sierra blue iPhone 13 pro max on 10-13-2021 (with xfinity). I realize the criticism about xfinity may be real but relative to other mobile service companies, xfinity is much better than most. 

I've had them since day one.... kinda was required without being required when working there especially when it's one of the lines of business you have to help run in a way. I've had a lot of coverage issues and signal issues that I didn't have with Verizon before switching over. My iPhone 11 Pro Max 512GB was purchased brand new through XM also. This is my first time "upgrading" by fully paying off a phone without trading in a device and so far it's horrible. This is the first time in all iPhone launches that I don't have my phone on the date quoted on the pre-order. Seriously.... the first time so it stings that much more but honestly I'm so no excited about these phones I'm kind of kicking around the idea of cancelling the order all together and keeping these phones and enjoy a cheap cellphone bill.