iPhone 13 Pro Shipping Times?

@user_7b30d8 I understand where your coming from if you don’t mind me asking what model and size did you pick? I do know that not just Xfinity but a ton of places got shorted inventory or stock and so preorders are delayed. I can’t speak for the stores because I didn’t go to one I just got a regular 13 in blue 128 for my son and a 13 pro graphite 256 for me and I got both but it sounds like some of the higher GB sizes 512/1 TB and Pro Max models were delayed and in higher demand. No excuses I’m sorry you didn’t get your phone but I don’t think it was deliberate and maybe there could be better communication suggesting pre-orders aren’t absolutely guaranteed. I hope you get the device you want soon. 

@iPhoneGuy86 with the higher GB models being delayed. Shouldn’t they be delayed for the people ordering it now instead on preorder day? I would assume the preorders would get it first. I still have not received any email or any info about my phone. I just don’t understand when I checked out it gave me the date 9/24 and now Xfinity is telling me 10/9? So these people that order theirs right now will get it the same day as me even though I ordered mine way before them?

They are a [Edited: Language] Customer service is terrible and doesn’t have the information re orders so they make things up. Xfinity underestimates word of mouth and reputation dynamics - these can kill a business. They should be proactive and reach out customers with new delivery dates and an apology.

@user_7b30d8 I am truly appalled with it. I’m thankful I cancelled mine while I still could. I could have already had mine had I just stuck with Verizon but I tried to save $20 a month. Ah well. What gets me the most is how they are forcing people to wait instead of letting them cancel. 

I ordered a 1TB Graphite Pro at noon on launch and the "Cancel" option barely disappeared this morning. 

@user_cedc52 As someone with a legal background and education and not an employee of Xfinity or any of it’s affiliates there’s no basis to file an AG complaint against Xfinity because you preordered an iPhone and a hold was placed and you haven’t received tracking information for the new phone. There’s terms and conditions and arbitration agreements that hold Xfinity harmless in the event that there is an inventory issue and they are unable to fulfill a preorder. The phone isn’t just sold out at Xfinity it’s sold out everywhere. An AG will entertain your complaint because they have to but nothing will come out of that unfortunately. I wish you luck. 

I’m surprised to learn that someone with a legal background doesn’t understand the difference between a charge and a hold. Many of us customers have had a charge placed on our cards. As for action, many states, as well as the Federal Government have what are commonly referred to as, consumer protections laws. One example would be the FTC’s ruling on online, telephone, and mail order merchandise orders, which stipulates that businesses must present customers with the option to cancel an order when a delay will effect the delivery frame first promised (in our cases, the written statement from Xfinity that our cards would not be charged until our orders shipped). Violation of this ruling can result in an investigation and a possible fine of up to $43,792 per violation, including with the prior 5 years.

Perhaps one valuable takeaway from this is that, law is not just some small subject, some of us have chosen to specialize in particular fields, including consumer protection. And thus, may actually know what we’re talking about.

No I have heard about it I would just challenge you to re-think about the situation with common sense…so you’re telling me that Xfinity is taking a risk with thousands and thousands of orders of holding people’s funds and deliberately delaying their orders to commit a federal FTC charge and not provide goods violation? I mean every carrier that has a few instances of that would be out of business if the violations stacked up the way you’re suggesting. I do agree with you there could be better communication. 

As far as the holds and charges; I think some of that is your financial institution and some of that is the backend of the carrier determining receipt of stock to satisfy your order. 

Oddly in my case Xfinity released the hold on my credit card for my 2 devices after they were shipped and then I was charged a few days later and they posted.

So everyone’s had a different experience. I definitely don’t think your wrong for being upset and I think your totally justified in wanting answers I just think that an AG complaint route would be wasting your time. Perhaps the BBB can get you more information?

@iPhoneGuy86 so let me get this straight… Your point is that there is no way that Xfinity (or any other large company) would do something illegal and therefore no one should reach out to their state Attorney General? In your world, what exactly is it that an Attorney General does?

@user_cedc52 

“If you pre-ordered a device before the launch date, your order will ship on the day your device launches. If your device is backordered, we'll ship it to you as soon as it becomes available. You'll get a shipping-confirmation email when your order is on its way.”

Good luck building a case, as they are very clear about how it works. 

@Rep1973 never heard of them, thanks for sharing. I will look into them. 

@Rep1973 You are correct that it’s not an MVNO but it is a prepaid service-so the coverage footprint is going to be slightly different than Verizon’s actual primary network otherwise they would lose all

their customers to Visible. 

@iPhoneGuy86 

I don't think the coverage with Visible will be any different than Verizon and it certainly won't be any different than the coverage you'd receive from Xfinity. Verizon is a bell brand and they have excellent customer service for which corporations and certain individuals is an absolute requirement. Visbile, not so much so in that regard so it's a trade off. Plus you won't get roaming with Visible but as far as I'm concerned this isn't an issue where I live.

It is definite a different footprint. My gf got visible and I’m on xfinity. My xfinity is a little less of a footprint than when I had Verizon and her Visible is pretty much garbage coverage compared to my xfinity coverage. 

@XANTANA I completely agree I was told multiple different dates :(. it is so upsetting to hear this I was told September 27-29th then I got told October and now today I was told November 12th I had to re purchase my phone because it got canceled by an xfinity manager because of internal problem with shipping?.  I was not too happy about this.

@user_7d8765 Sorry to hear of your poor experience as well. It seems to be common for a lot us right now. It also seems our hands are tied if we are unable to cancel out pre-orders. I'll have to look into that.