iPhone 13 Pro Shipping Times?

@user_ed4558 same exact thing with me. I hadn’t even activated the new line and they lost me. 

Why do y’all think it’s xfinitys fault? It’s not there fault.  The pro max phones are late shipping because they had so many pre orders.   They will ship them when they get them.  I’m still waiting for mine too, but I’m not gonna get upset over it because they just haven’t received all the phones.  

@user_cae4a5 we are upset because they gave us a false date on the preorder had they said October or November that’s fine with me . They also took my money from my card and won’t refund it so I’m out of money and no phone because apparently they can’t cancel my order I have to wait until I get the phone then send it back if I want a refund lol . At that point I’ll just keep it 👍🏻

@user_cae4a5 Xfinity fails to give an estimated shipping date and if you try to contact xfinity you may get different answer every time. And in the worst case, people's order is charged but isn't shipped and cannot be cancelled. I also choose to wait but I totally understand why people get mad at Xfinity. 

Ordered iPhone 13 pro max 512gb graphite. Just got shipping info. I’ll have Wednesday order 8:21am on the 17th 

@user_cedc52 As someone with a legal background and education and not an employee of Xfinity or any of it’s affiliates there’s no basis to file an AG complaint against Xfinity because you preordered an iPhone and a hold was placed and you haven’t received tracking information for the new phone. There’s terms and conditions and arbitration agreements that hold Xfinity harmless in the event that there is an inventory issue and they are unable to fulfill a preorder. The phone isn’t just sold out at Xfinity it’s sold out everywhere. An AG will entertain your complaint because they have to but nothing will come out of that unfortunately. I wish you luck. 

I’m surprised to learn that someone with a legal background doesn’t understand the difference between a charge and a hold. Many of us customers have had a charge placed on our cards. As for action, many states, as well as the Federal Government have what are commonly referred to as, consumer protections laws. One example would be the FTC’s ruling on online, telephone, and mail order merchandise orders, which stipulates that businesses must present customers with the option to cancel an order when a delay will effect the delivery frame first promised (in our cases, the written statement from Xfinity that our cards would not be charged until our orders shipped). Violation of this ruling can result in an investigation and a possible fine of up to $43,792 per violation, including with the prior 5 years.

Perhaps one valuable takeaway from this is that, law is not just some small subject, some of us have chosen to specialize in particular fields, including consumer protection. And thus, may actually know what we’re talking about.

No I have heard about it I would just challenge you to re-think about the situation with common sense…so you’re telling me that Xfinity is taking a risk with thousands and thousands of orders of holding people’s funds and deliberately delaying their orders to commit a federal FTC charge and not provide goods violation? I mean every carrier that has a few instances of that would be out of business if the violations stacked up the way you’re suggesting. I do agree with you there could be better communication. 

As far as the holds and charges; I think some of that is your financial institution and some of that is the backend of the carrier determining receipt of stock to satisfy your order. 

Oddly in my case Xfinity released the hold on my credit card for my 2 devices after they were shipped and then I was charged a few days later and they posted.

So everyone’s had a different experience. I definitely don’t think your wrong for being upset and I think your totally justified in wanting answers I just think that an AG complaint route would be wasting your time. Perhaps the BBB can get you more information?

@iPhoneGuy86 so let me get this straight… Your point is that there is no way that Xfinity (or any other large company) would do something illegal and therefore no one should reach out to their state Attorney General? In your world, what exactly is it that an Attorney General does?

@user_cedc52 

“If you pre-ordered a device before the launch date, your order will ship on the day your device launches. If your device is backordered, we'll ship it to you as soon as it becomes available. You'll get a shipping-confirmation email when your order is on its way.”

Good luck building a case, as they are very clear about how it works. 

@Rep1973 never heard of them, thanks for sharing. I will look into them. 

@Rep1973 You are correct that it’s not an MVNO but it is a prepaid service-so the coverage footprint is going to be slightly different than Verizon’s actual primary network otherwise they would lose all

their customers to Visible. 

@iPhoneGuy86 

I don't think the coverage with Visible will be any different than Verizon and it certainly won't be any different than the coverage you'd receive from Xfinity. Verizon is a bell brand and they have excellent customer service for which corporations and certain individuals is an absolute requirement. Visbile, not so much so in that regard so it's a trade off. Plus you won't get roaming with Visible but as far as I'm concerned this isn't an issue where I live.

It is definite a different footprint. My gf got visible and I’m on xfinity. My xfinity is a little less of a footprint than when I had Verizon and her Visible is pretty much garbage coverage compared to my xfinity coverage. 

@XANTANA I completely agree I was told multiple different dates :(. it is so upsetting to hear this I was told September 27-29th then I got told October and now today I was told November 12th I had to re purchase my phone because it got canceled by an xfinity manager because of internal problem with shipping?.  I was not too happy about this.

@user_7d8765 Sorry to hear of your poor experience as well. It seems to be common for a lot us right now. It also seems our hands are tied if we are unable to cancel out pre-orders. I'll have to look into that.