Visitor
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12 Messages
iPhone 12 Mini Devices & Services Still on My Account & Being Billed $75 a month for 9 months So Far
It's shame I've been with comcast since 1986 with internet and the when it was offere in 2xxx mobile I never had any issues before Jan 2023. I called in to talk to the Xfinity Internet about my credits expiring in March 2023. The Billing Rep for Xfinity Internet told me that I was entitled to receive a free iPhone 12 Mini. Since then it been a living hell with Xfinity Mobile. I had called into landed on Cairo Egypt team they were able to deactivate the iPhone 12 mini for me because I wasn't told that my cell bill would be $114 because I didn't drop or port my current number over. This is where the confusion started. Phone was never open so it was in the original sealed box from Apple. The iPhone in question was shipped back to Xfinity Mobile and was received on Feb 3rd 2023 in the warehouse. So why would you still continue to charge me $75.03 - $28.30 for the iPhone 12 mini was never opened or used it's was in it's seal box.
XfinityBillie
Official Employee
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2.8K Messages
1 year ago
@user_5ce76a Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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XfinityBillie
Official Employee
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2.8K Messages
1 year ago
I understand that you've tried calling, have you also tried the chat feature? Since our team doesn't have access to the Xfinity Mobile accounts that would be the fastest way to finding a resolution.
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