U

Visitor

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12 Messages

Saturday, September 23rd, 2023 10:31 AM

Closed

iPhone 12 Mini Devices & Services Still on My Account & Being Billed $75 a month for 9 months So Far

It's shame I've been with comcast since 1986 with internet and the when it was offere in 2xxx mobile I never had any issues before Jan 2023. I called in to talk to the Xfinity Internet about my credits expiring in March 2023. The Billing Rep for Xfinity Internet told me that I was entitled to receive a free iPhone 12 Mini. Since then it been a living hell with Xfinity Mobile. I had called into landed on Cairo Egypt team they were able to deactivate the  iPhone 12 mini for me because I wasn't told that my cell bill would be $114 because I didn't drop or port my current number over. This is where the confusion started. Phone was never open so it was in the original sealed box from Apple. The iPhone in question was shipped back to Xfinity Mobile and was received on Feb 3rd 2023 in the warehouse. So why would you still continue to charge me $75.03 - $28.30 for the iPhone 12 mini was never opened or used it's was in it's seal box.

Official Employee

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2.6K Messages

1 year ago

@user_5ce76a  Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

Visitor

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12 Messages

Listen I've been on the phone for 9 months calling all sorts of overseas Xfinity customer care reps can't help billing can't help I can't connect to escalations department because the way you have it setup no one seem to be able to get them. It's a shame I've been with Comcast since 1986 I feel like way to much is going on misleading support, being stalled, being lied too even got my call drop off the mobile network by Cairo Egypt Billing Department talking with The Supvisor of that xfinity. They all should be put on report they didn't promise or they didn't deliver as they were suppose too. 

Official Employee

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2.6K Messages

1 year ago

I understand that you've tried calling, have you also tried the chat feature? Since our team doesn't have access to the Xfinity Mobile accounts that would be the fastest way to finding a resolution.

Visitor

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12 Messages

@XfinityBillie​ Are you serious, I done everything the same! What about the executive support team how do I get this case escalated! 

Official Employee

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2.6K Messages

If you have tried both chatting and calling please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Visitor

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12 Messages

I've been with Comcast (Xfinity) since 1986 to be treated like this with your company is wrong all they did is issue credit (virtual funds) this is not a refund (real money) going back into your bank account. Then there is pain and suffering over this a the lack of funds needed will never be recovered of Fraud charges after the device was returned in Feb 2023 unopen box. Never was told about a restocking fee of $30 bucks that go waver but not the $10 line fee.  Even the tax $47.xx gone back to Xfinity to use virtual credit  where it should have been return to me as real cash or real check back to my bank. So I can pay my real bills from other real companies that demand payment.. I can't pay them with nothing. To too the money out you need to return it..  Only one Billing rep refunded two months over over charging since Feb, Mar, Apr, May, June, Jul, Aug(virtual credit), Sept (overcharging $65.17),  Ecuador rep issued $48 credit but I already paid out $65.17 with this autopay system is abuse by this company give you full access to charge for things we don't have like a returned cell phone. Executive Support was rude and lied to me still I told them to refund the money only tax of the iPhone can be funded but I didn't want fake credit to xfinity  I want the real funds back to my bank. I going to fight this I'll get everyone involved. Make Xfinity look bad.. I don't like doing this since I don't have any one on my side you can't steal from customers like this as this is not how thing are.. 

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