Visitor
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1 Message
Invalid international charge
I am being charged $258 for 1 min of phone usuage out of the US. My data wasn’t even working and I was still charged. As soon as I received the message to add unlimited day I said yes. Now I’m finding out I owe $258.
XfinityJon
Official Employee
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1.4K Messages
15 hours ago
Good evening Thrash0807. I can certainly understand the concern if you are seeing a larger charge than normal. You have reached the right team. I will be happy to look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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