International travel pass fee

Here is the link to the Global Travel Pass FAQs: https://www.xfinity.com/support/articles/global-travel-pass

Per the above support page, if you have signed up for the GTP, then it automatically activates if your phone makes a connection to an international carrier and a call, text, or any data is used intentionally or unintentionally. 

If you have enabled Airplane mode your phone cannot connect to any carriers, so obviously you cannot activate a GTP. 

If you turn off data roaming for your XM line, it should also not activate a GTP per the following link (not verified): https://www.xfinity.com/support/articles/manage-international-settings

I hope this helps!

To get results you may need to file a complaint with the FCC at the following website: https://consumercomplaints.fcc.gov/hc/en-us

Be aware that they will not resolve the issue, rather they forward you complaint to XFINITY and then they are required to contact you. Follow their instructions. 

I suggest looking at your detailed billing with calls, texts, etc during your travel and making screenshots of the detail. 

Hey there, user_coqz7e, thanks for reaching out through Xfinity Forums regarding your International Travel Pass. We would be happy to take a look at your Xfinity Mobile billing details to ensure you were billed correctly. 

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