International travel pass fee

I was charged more than $100 dollars on the international travel pass fees on the days I didn’t even activate the service. When I called, they refused to remove the overcharge even though they knew it was their problem. Xfinity should be sued for random billing people for the service they didn’t provide!!

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DaveO3

Problem Solver

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759 Messages

16 hours ago

Here is the link to the Global Travel Pass FAQs: https://www.xfinity.com/support/articles/global-travel-pass

Per the above support page, if you have signed up for the GTP, then it automatically activates if your phone makes a connection to an international carrier and a call, text, or any data is used intentionally or unintentionally.

If you have enabled Airplane mode your phone cannot connect to any carriers, so obviously you cannot activate a GTP.

If you turn off data roaming for your XM line, it should also not activate a GTP per the following link (not verified): https://www.xfinity.com/support/articles/manage-international-settings

I hope this helps!

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user_coqz7e

2 Messages

Thanks for the post. I did turn off the data roaming most of my traveling days. But the fee still occurred. The fact was that I only received two messages indicating the GTP was activated but I was still charged on the days when the roaming was off. That was also the reason I called them to resolve the issue.

(edited)

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15 hours ago

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user_coqz7e

International travel pass fee

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