International Service Charges

I was in Bali from 2/26/26 to 3/10/26. I purchased an eSIM card from Nomad specifically for that trip to cover my data issues instead of using Xfinity. I followed all the instructions and ensured that Xfinity data was turned off and my new eSIM was being used. I am reviewing my invoice from 1/10 - 2/9 and see a $159.17 charge for International Services.

I would like to see a refund for these incorrect service charges.

Robin Harlin

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XfinitySara

Official Employee

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2.5K Messages

11 hours ago

@user_phpwe9 - Thanks for reaching out with a new post regarding your Xfinity Mobile billing concerns. We can definitely take a closer look at things with you! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_phpwe9

International Service Charges

XfinitySara

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