Visitor
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1 Message
International roaming day pass
Hi - I’m looking for help to get a refund for when I was charged for international day pass in Canada? We were in Michigan but for some reason got charged for Canada day pass but never went to Canada? Thanks
XfinityKei
Official Employee
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2.3K Messages
6 hours ago
@user_vnuihn Thanks for reaching out. I'm sorry to hear you were charged for roaming while in the states. I would reach out as well. As a friendly reminder our team is limited with mobile accounts, and we do not have the ability to apply credits or process refunds. We have a dedicated mobile team line that you can call at 1 (888) 936-4968 Mobile. Chat support is available at (https://www.xfinity.com/xfinityassistant/?channel=xMobile)
We can certainly assist with getting a resolution for you.
Has this ever happened before?
Does your phone still show it's roaming?
Is it more than one line with the charge or multiple lines?
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