International Data Roaming - which system is correct?

I have been trying to enable international data roaming for 4 days (7 calls) in preparation for a trip beginning on Monday. The support center assures me that international data roaming is enabled for my account. However, the Xfinity Mobile app and the web site say, "International data roaming is disabled. Before you travel, chat with Xfinity to turn on international data for this line."

Which system is correct? I don't want to get to my destination then spend hours of my vacation trying to sort out an issue that should be resolved easily.

If anyone at @Xfinity Support support in North America is willing to discuss, please let me know how to reach you.

Thanks!