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3 Messages

Monday, September 19th, 2022 5:19 PM

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Instructions for those who bought an iPhone 14 direct from Apple to replace an existing iPhone on Xfinity Mobile (Sim --> ESim)

I found the following info on the MacRumors forums and it was tremendously helpful with activating my new iPhone 14 Pro (purchased directly from Apple), replacing my former iPhone 12 Pro Max (BYOD) and switching from Sim to ESim. Not sure if this is the same process if you purchased direct from Xfinity, but this worked perfectly for me as I wasn't able to find clear instructions on the Xfinity website and I was able to complete this entirely online without any assistance. 

Also - my iPhone 12 Pro Max was updated to iOS 16 prior to the transfer, not sure if that has any impact as well but just wanted to mention it. 

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Note: Don't use the Xfinity Mobile App in a phone, and instead use a browser on your desktop.

1. Go to Xfinity Mobile website and login your account.
2. Go to "My Account" from the top right corner and then click the "Devices" tab.
3. Click your old device.
4. Click "Replace your device".
5. Click "Bring your own". Then we enter a webpage with a title "Upgrade or switch devices".
6. For "What type of device are you switching to?" question, select "iPhone". Then click "Next".
7. Enter the IMEI number from your new iPhone 14. You can find it from the iPhone Settings App (Settings -> General -> About -> IMEI).
8. It will show that your new device is compatible for eSIM.
9. Now it asks you to input a 6 digits code from the text message sent to your phone number.
10. Enter this code to finish the last step.
11. Finally, you will see a QR code.
12. Grab your new iPhone. Enter Settings App. Then go to Cellular and select "Set up Cellular".
13. Select "Scan QR code" to download your eSIM.
14. DONE!!

Regular Visitor

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4 Messages

2 years ago

I am getting stuck after step 8. When I hit continue it displays in red "Something went wrong please try again". I am thinking that either the load is too much or some device/server is down. I am seeing this same error with 2 different iPhone 14 Pro Max phones. I have an existing Xfinity Mobile account and one is upgrading from an iPhone 8 Pro Max and the other is an iPhone Xs Max.

Contributor

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342 Messages

Hello @Brucep523 thank you for reaching out through our forum. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at (Xfinity Assistant)[https://comca.st/3UPUFft] where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast. 

Visitor

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1 Message

2 years ago

So easy. Thanks for posting this. 

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