Visitor
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1 Message
Information On My Account
After my phone was shut off last Month I Called Xfinity and spent A Good Hour on the phone with one of YOUR Rep's WE got MY account all straightened out. I should Have never been charged $28.03 for August I was Told I would no longer be charged and I would also receive My Money Back for August 2026 This was all documented, Or so I was told. It was a Mistake ON YOUR PART, Not MINE.
XfinityRaul
Official Employee
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3.1K Messages
11 days ago
@user_bpzm3r I would be more than happy to take a look at your account to see what we can do to resolve your billing concern. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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