Increased billing

Dear Xfinity Customer Support,

I am writing to express my frustration regarding a series of billing issues that have not been resolved despite my repeated attempts to work with customer service.

Initially, I was very satisfied with my plan, which provided internet services for $60 per month. However, after contacting customer service for assistance with an issue, I was persuaded to accept an iPad, which was supposedly at no extra cost, and I was assured my monthly charges would remain unchanged. Since that conversation, my bill has increased to $100 per month, which was never clearly explained or agreed upon.

I have spent hours chatting with customer service on multiple occasions, trying to resolve this matter. During my last conversation, I was advised that switching my phone carrier to Xfinity would lower my bill. Although I was hesitant, I agreed in hopes of reducing my charges. However, I recently learned that I am only receiving 1GB of data, with an additional charge of $20 for every extra GB. This was never disclosed to me, and I find it completely unacceptable.

I no longer wish to spend additional time on the phone or in chat with customer service. I expect a reduction in my bill as promised, and I would like this issue resolved immediately. If my bill is not adjusted, I will have no choice but to contact my credit card company to reverse all payments made to Xfinity over the last two years and switch both my internet and phone services to another provider. You may send the matter to collections, but I will not continue under these unfair terms.

Please treat this matter with urgency and respond promptly.