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Visitor

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1 Message

Tuesday, September 19th, 2023 12:58 AM

Closed

Increase credit limit

I want increase credit limit for  buying new device with trading device but my credit limit is not enough but my credit score is very good why xfinity don't run my credit I called many agent they all are refuse update credit.so bad experience 

New Poster

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6 Messages

7 months ago

I have the same issue. I have good credit and the mobile device customer service stated that I cannot even qualify to upgrade my paid off device with a new one. I no longer qualify to use the payment plan deal. 

I have 5 lines and had payments plans on 4 devices at once. Now three have been paid in full. This is not accurate and the customer service had no answer other than to use another SSN! I would prefer to use my own, that would be the legal choice. He corrected to say I could have a family member add credit to my account that way. That is absurd when I am the one that co-signs for others. 

How can my credit rating be corrected with Xfinity? The customer service told me to change my credit rating at the “government office.” He clearly doesn’t understand where a credit rating comes from! 

please help

1 Message

5 months ago

i just tried to rent an on demand movie and got a message that I reached my credit limit.  I spent quite a while getting a person on the phone to talk about this.  Josh told me I reached my credit limit which he kept saying was $150-$300.  He said they could raise it.  I told him to raise it by $50.  he eventually said my limit was $300 and they changed it to $350.  I asked him how my purchases against the credit limit get reset, so I could order more.  He said they don't.  I explained over the life of my account, which is 30-40 years, my on demand purchases have been over a thousand dollars.  he said they could not be.   I told him it was the end of our conversation because he and whoever he consulted does not know how this works.  then I said goodbye and hung up,

He called my back.  he said my new credit limit was $1000.  He took it upon himself with out my permission to up my credit limit to $1000. I told him put it back to $350 as I previously gave him permission to do.  I then again said this conversation is over and hung up.  

How can you hire customer service reps that have no idea how their system works and then take it upon themselves to just change customer's accounts like this?

Official Employee

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828 Messages

Hi there, @user_g7h8mf ! Thank you so much for reaching your Digital Care team, I hope your having a great holiday. Thank you for your patience while you waited to connect with me. I'll be more than happy to look into your On Demand credit concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 fraudulent charges on my bill

Official Employee

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1.1K Messages

Hello @user_go7xs6, thanks for reaching out for help with your billing. Our team will be glad to take a look at your acocunt in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@user_g7h8mf​ 


I am currently on hold with an Xfinity rep who says I can’t rent a movie because I have reached my credit limit. What??? I pay for movies and tv shows in Xfinity. What in the heck is a credit limit??? How is an expensive service a pay for going to dictate how often I rent movies??? Oh because I can’t go to Blockbuster then Xfinity is going to control what I can watch?? This is America. Knock this bull#%^* off!!! I will cancel Xfinity and figure out something else. I have been with Comcast/Xfinity over 22 years and have NEVER heard of this bunk. 

Problem Solver

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1.3K Messages

@user_eaddd6 Hello, I would like to take a closer look at this credit limit concer. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

Visitor

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5 Messages

1 month ago

I can't enroll in Xfinity mobile getting 4 line and finance 4 devices. 

Apparently, my credit limit at Xfinity is $2000, which is a joke since my credit score is over 820.

How can I get the limit raised?

Official Employee

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940 Messages

 

user_f1a0cf, Thank you for reaching out to Xfinity Support. We are limited in what we can do with Xfinity Mobile since we are working over social media. We would recommend that you contact Xfinity Mobile directly. 

You can contact our Xfinity Mobile support center via any of the following methods: 

• SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

i want a credit increase and they keep saying to try again in couple months it has been a long time and they said that i have to call a credit place [Edited: "Personal Information"] and i told her how is that even possible but okay i called and it i a place to repair cars why would they do this to me so i want a new phone just 1! i came over with a BYOD and i have security and mobile and internet and cant get a phone 

(edited)

Official Employee

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828 Messages

Hi there, @user_j2i6pw I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get you taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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