1 Message
Incorrectly sent to COLLECTIONS!
I have had so much trouble with Xfinity from the start... So I am always very careful with them. Not only did I get charged for 3 months of wifi services I did not use. But they open an Xfinifty Mobile account in my name when I switched plans within their company. I never used or touched the device they sent me, but somehow it racked up $90 dollars worth of charges on a mobile account?? They were calling my work line and never got ahold of me to pay the bill -that should've never been charged- and sent me to collections!!! This is ridiculous and I don't know who to call or what to do anymore. The amount of times I have had to get in touch with Customer Service since November 2024 is horrible.
Anyone have a number I can call to get somewhere? And to have them remove me from collections?! I have never missed a bill, and this happened all because they didn't even try reaching out any other way but over the phone!
XfinityEricB
Official Employee
•
2K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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