Visitor
•
1 Message
Incorrect charges to Xfinity mobile account
Hello Xfinity Support,
I started my Xfinity service in April 2025 when I moved into my new apartment. At that time, I signed up for a promotion that bundled Internet + one mobile line for $35/month.
Since then, I’ve noticed that I have been billed separately for my mobile line every month, in addition to the Internet bill. Based on the promotion, I should not have been charged separately for the phone line.
Here are the charges I have paid toward the mobile line:
- May 3, 2025: $33.10
- July 3, 2025: $29.78
- August 2, 2025: $31.84
- Upcoming September 2, 2025 (scheduled): $1.85
I would like to request:
- A review of my account and confirmation of the original $35/month promotion.
- A refund or credit for the incorrect charges that were applied to my account.
- Assurance that going forward, I will only be charged the correct bundled price.
Please let me know the next steps to resolve this issue.
Thank you for your help,
Tyler Breaux
XfinityJamesC
Official Employee
•
2.3K Messages
1 day ago
Greetings, @user_4wktq2! I hope your week has been treating you well. I appreciate you taking time out of your day to leave a post on our community forum about these billing issues, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0