1 Message
Incorrect billing for xfinity plan
Lets start with with the initial agreement dated 1 July, 2023 (refer screenshot attached).
- ~$65 per month plan for 24 months. This includes
-
- free xfinity mobile
- modem equipment
- Upto 1000 Mbps download and 100 Mbps upload speed
Around the end of June 2024, I moved to new apartment and then called xfinity. The agent on the call confirmed that I would get additional ~$5 discount and that I would only pay $60.xx if I continue to use the xfinity in new address. The contract will be as-is and there will be no additional charges. I didn't sign or approve anything over email/app at this time, the communication happened over phone call.
Later in September 2024, I noticed that I was charged $75 and $49 from comcast/xfinity. I called multiple times to comcast/xfinity throughout last few months about the incorrect billing (example ECM - [Edited: "Personal Information"] ), spending hours of my time. Everytime I was told that there seems to incorrect billing and it will be corrected. There was no action until today. And to my surprise I'm being told that I would need to pay additional charges $15 for the modem.
My concerns:
- If I was clearly told of these additional charges, I would never continued the service. When I transfered to new place, I called the xfinity agent and the person suggested me to carry the modem with me and that there will be no additonal charges for next year as I already have the plan for 24 months.
- There was additional $49 charges and that seems to be mobile plan charge, as per the initial agreement the mobile plan was completely free with the internet plan.
Requesting to revew the contract and come to the closure. I'm being charged roughly ~$124 ($75 and $49) which is double of that contract which is completely unfair.
XfinityRay
Official Employee
•
2.7K Messages
19 days ago
Greetings, user_4coqhi! Congratulations on your new place and thank you for moving with us! We are happy to check further on the billing and find out what is causing that.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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