incentive tracker

To the best of my calculations, I met all of the requirements for an incentive (Q421 BYOD Offer - $200). I have continued to check the incentive tracker but it has shown no action (Pending Fulfillment Eligibility - Order Date: 1/2/22, Status Date: 1/10/22). I sent an email on 13 April 2022 that was to be answered in 2-3 days but got no response as of yet. I don't understand why the incentive tracker isn't up to date and I don't know what my perceived current status is. I would appreciate the assistance of someone who can see me through this.