Visitor
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1 Message
Inappropriate billing
Over the past two and one-half years, I have paid over $1,800 for mobile service (two lines) that I have never used. The bills were autopaid and not noticed by me, as I have several Xfinity TV and Internet accounts. When I called to request a refund, I was told they would not provide one because I had requested the service. I told them that I did not request the service and did not know how my credit card number was on the account — until I realized it was the same credit card used for other Xfinity Services. Anyone got any ideas on how to get my money back? Very concerned, as they can clearly determine that I never activiated any phones nor utilized their services.
XfinityQuemekia
Official Employee
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732 Messages
25 days ago
Hello @user_ifggb4, Thank you for reaching out and bringing this to our attention. I understand how frustrating it must be to discover that you have been paying for a service you haven't been using, especially over a long period. I'll be more than happy to take a closer look. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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