1 Message
Inaccurate information
Super disappointed and I feel very cheated. I was sold on a promotion which included my upgrading my modem in return I would get a faster modem and a mobile phone with a line for an increase of only $15 a month. I jumped on the deal. Not Once was I explained that I would be getting a separate bill for mobile services in addition to a bill for the phone. Sleazy tactics and the agent should be admonished for misrepresenting for the sake of a sale. A have the agents number and all of this is on chat transcript! This is consumer misrepresentation. I am
leaving xfinity as soon as possible.
XfinityJohnG
Official Employee
•
1.1K Messages
1 year ago
Thank you for reaching out to our team here @user_cb7e02. That is definitely not the experience we would like you to have, I am sorry that it was not explained correctly that the Mobile and Residential services have separate billing departments. I would be happy to take a look at any account questions from here if you could send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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