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user_fc8586
1st Topic

Visitor

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2 Messages

Friday, March 3rd, 2023 6:25 PM

Closed

I'm having the SAME PROBLEM

I activated Internet on 12/05/2022 and I activated a new cell phone on Xfinity Mobile on 12/07/2022. 

I was promised -10.00 per month credit off of my Cable/Internet bill for having both services. 

I have called monthly and been passed around from department to department.  I spent 1:47 (one hour and forty seven minutes!) on the phone today and spoke with 5 representatives between cable and mobile. 

I am not the only one on this forum who is having the same issue. 

I was offered a "one time" courtesy credit today, but that doesn't resolve the issue of the 10.00 per month credit that I should be getting on my cable/Internet bill. 

WHY is this so difficult? 

You (Xfinity) offered the promotion.  Now you cannot fix this? 

Question

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Updated 

2 years ago

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XfinityJohnG

Official Employee

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1.7K Messages

2 years ago

Thank you very much for reaching out to our team here @user_fc8586. I will be happy to check on any promotion your account is supposed to be receiving for you. Could you send me a direct message with the full name and complete address for your service? 

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user_fc8586

Visitor

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2 Messages

@XfinityJohnG​ I am unclear on how to send you a direct message. I could not find a clear way to do this. I responded to your message, but I am not including my name or billing address here for fear that it will show up on the publicly viewed message board.  Pleas tell me how to send you a direct message. Thank you.

2 years ago

0

CCXavier

Official Employee

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695 Messages

If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. I'd be more than happy to look into this for you.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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