Visitor
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4 Messages
Im extremely upset with Xfinity mobile
Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill (for a service I never used) go up by this much in ONE day? They said it will be sent to collections if I don’t pay, I have a credit score of 800. I’m super frustrated because I have been a loyal customer of xfinity internet for 4 years and this is the second time xfinity mobile does this when I do not even use the service! I never inserted the chip into my phone and they have proof of that. I then spoke to customer service via chat on August 11 and the customer service representative, Nikisha, guaranteed all of the charges will be removed. Well it’s a week later and the charges are still there. I have screenshots and proof of all this.
XfinityAbby
Official Employee
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1.2K Messages
13 days ago
Hello @user_gol04h thank you for taking the time to reach out on our community forum! I understand that this has been frustrating and I would like to review everything and make sure this is taken care of.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_gol04h
Visitor
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4 Messages
27 minutes ago
I have not been helped at all!
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user_a99wdo
Visitor
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1 Message
11 minutes ago
Yea I had a customer service rep in thailand tell me I had enough rewards to get a free samsung smartwatch. I said I dont like watches. She said if you dont like it you can bring it back to the store and get 300 dollars.
I was reluctant but said ok . So the watch comes I dont like it I take it to the store they said the rep lied to you. You cant return it but you get 300 off a 600 watch that you pay 10 dollars a month.
After talkin to numerous reps one finally said send the watch back so I did. Guess what 6 months later Im still paying 10 dollars a month and when I talk to someone they say they have to check the watch out.
The bad part is how thankfull the rep that sold me the watch said they were for me being a customer for so long and I know you will love the watch.
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