Visitor
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2 Messages
I'm being overcharged on my bill and no one can fix it
I became an xfinity mobile and xfinity home wifi customer in October of 2022. As part of a promotion, I am supposed to receive a credit on every home wifi bill for 1 year because I bundled with an xfinity mobile plan. In December this credit was removed (no idea why) and since then I have been incorrectly billed. I have spent 10+ hours with customer service and received no help, despite them acknowledging the issue. In February they submitted a ticket but my bill is still incorrect, and no changes have happened. Every customer service rep agrees my billing is wrong but "they aren't the right person to fix it" and transfer me to someone else! I have been overcharged every month and xfinity has done nothing to resolve my issue, this is illegal and I am owed money.
CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_161b30 Thank you for reaching out to the Xfinity Forum team. I am sorry to hear of the frustrating experience you have had with your billing statement. I understand that you were receiving a promotion discount after adding the Xfinity Mobile service. For security reasons our Xfinity Mobile accounts are handled by a special group. Please speak with my Xfinity Mobile team.
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=115717101
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DaveO3
Problem Solver
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772 Messages
2 years ago
As you should have figured out by now Xfinity doesn’t necessarily make it easy to get the best price for their Internet and their extra promos/discounts have restrictions based on which service/speed you select and maintain.
Take a look at the detail of your regular internet account charge to see what discounts they are giving you such as contract discount (12-24 month) and automatic and payment discount (paperless or bank account). Then check on changing or upgrading and you might find a better deal, if not stick with current pricing as you may already be getting more of a discount than you thought. Prices did go up in January.
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user_cdaeoz
2 Messages
2 years ago
Me too They are stealing my money too .
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Flo4u
1 Message
2 years ago
I have been having the same issue for the past three months (right after my year mark of service). I have spoken to umpteen reps all of which assured me it would be fixed (billing issues) and now going into the third month they are trying to charge me 3x what my normal bill always was. I am really getting to my breaking point and may just cancel my service but then I will start getting phantom bills like other customers have stated. It seems what xfinity/comcast is doing is illegal and very shady to say the least!
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nadinenay2
16 Messages
2 years ago
Same issue for me except they never added my promotion. Bern calling for 2 months, keep getting run around hours talking to someone and no resolution
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user_s63xef
1 Message
1 year ago
I'm getting ripped off too. They are not honoring my plan. I had a mobile package and internet supposed to be like 50 or 60 bucks a month. Their charging me that and an additional $110 120 a month
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