Visitor
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3 Messages
Im being charged for a phone i returned
I am so frustrated basically an iphone s e it was too small for me So I returned it like they said to the warehouse. Lost it and it was graded as AI left the find your phone. Um, I am so disgusted with this service. I've been with him 5 months, and it has been horrible. I have spent endless hours on the phone with different operators. And they assure me it is going to be taken care of and it never has been. I'm fixing to leave them and they can keep charging me for whatever they want to charge. I am not paying it. I do not have the phone I returned it. I printed the label out of their website and return it to the warehouse period I have even got scammed by one of their operators. He told me it would be a $100 more to get another phone so I paid it. And it showed app on my credit card bill as a gift. Never did show app on my xfinity, bale, it showed up.
And never showed up on my bill at all. I don't know who they got working for them. But I can hardly understand them. And they have never resolved this problem. And it has coming to the end for me and I am tired of calling and sitting there for hours on my cell phone trying to get this resolved when I did nothing wrong and I did everything they told me to do.
I've done everything I have told me to Do........
ccRuben
Retired Employee
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729 Messages
11 months ago
Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.
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user_po4rx1
7 Messages
11 months ago
Have you solved the issue? I am facing exactly the same issue. I got $785 charged after returning the iPhone 15. I am their customer for a long time. This is frustrating
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user_jtp5xk
2 Messages
7 months ago
I'm being charge for a phone I returned.
On March 22, 2023, I purchased a Motorola moto g Stylus, from Xfinity Comcast store from 324 E Rand Rd, Arlington Heights, IL. 60004. After 3 days, on March 25, 2023, I returned the mobile device, because it was not working. The manager Darius Robinson was in charge with the returned. It was around 6 PM, He spent more than one hour waiting for the ticket of the returned. When I asked for the receipt he said, "the printer is not working". In fact, He missed recording the returned device in the computer. I have been charged 294.94 in Nov 2023, for the phone which I returned on March 25, 2023. They charged me monthly $15.40 also. I called several time Xfinity Mobil, and they never resolved this problem. I think this is a fraud, and it is unbelievable that, such a company could do such harm to the people. I'm a loyal customer to Xfinity Comcast for a long time, and I don't deserve such "treatment." It is a shame what is happening! I went to the Xfinity Comcast, talking to Darius, but he ignored me, did not help me at all. This is a huge frustration!
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