I’m being billed and have never connected a mobile device

Sorry for my frustration, but I’ve spent over an hour on the Xfinity assistant and was completely unsuccessful. I’m frustrated.

I got a ‘new’ phone and returned it unwrapped to an Xfinity center. It was after 14 days, and was told it would be $35. Now I see I’m being billed monthly for a phone I don’t own, have never even seen, much less used. I need the billing to cease and a refund of the over $140 charged to my account.

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dontbeugly

New Poster

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4 Messages

3 months ago

Please redirect me if I’m in the wrong forum to submit this item.

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XfinityBenjaminM

Official Employee

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1.6K Messages

dontbeugly Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this for you. We also see that you've sent us a Direct Message. In the future, please wait for us to reply to your public post before sending us a DM. We mention this due to our Forums Guidelines and it is a violation to send an unsolicited DM to an Official Xfinity Employee. We will DM you shortly but please follow the process going forward.

I am an Official Xfinity Employee.
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3 months ago

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dontbeugly

I’m being billed and have never connected a mobile device

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