Skip to main content
ShoSho2
1st Topic

Visitor

 • 

2 Messages

Sunday, August 10th, 2025

I'm a new mobile customer. Trying to call to Norway from the US using mobile

My husband has been trying to call Norway from his cell phone. I called in and spoke with cs and was told that I would have 45 days in order for international calling would be added? Why such a long wait? This isn't prehistoric times. Xfinity is a big company why not have pay per use like Spectrum mobile has? When we were with Spectrum, we didn't have to wait 45 days to place a call to Norway. They charged us by pay per use because Norway was a participating country. I was extremely upset to hear this and if I would of known this before coming to Xfinity I would of never came to Xfinity. This is a ridiculous policy and should not exist with a big company such as Xfinity. I'm thinking of going elsewhere. I will not recommend Xfinity to no one. Not to mention I had to call in 4 times to customer service to get the reason why I couldn't place an international call. I was further annoyed and frustrated

Question

 • 

Updated 

6 hours ago

28

2

0

Oldest First
Selected Oldest First
XfinityThomasC

Official Employee

 • 

2.8K Messages

1 month ago

Hello, @ShoSho2 Sorry for the inconvenience. When you first activate your service, you can only make calls to the United States, Canada, and Mexico. You can call any county and use international roaming worldwide if:

  • Your Xfinity Internet service is installed and activated.
  • You have made at least one domestic call.
  • Your account is current without any past due balance.
  • Their line is active in the billing system.

Lines not meeting eligibility criteria will have international roaming and calls disabled. If you are already abroad and your phone shows “No Service”, you can manually pick a service provider. Go to If you have roaming issues during international travel section below for more details. If you need more help, call us for free at 1-720-728-5462.

2

0

ShoSho2

Visitor

 • 

2 Messages

I've been an internet customer for a year already before I opened mobile account. I should not have to wait 45 days to be able to talk to mother in law in Norway. I think I have met Xfinity ridiculous requirements to place calls to Norway. Before you sent this comment you should of looked at my internet account before running your mouth about my complaint. Your comments are of no help to me. Assisting with the issue would be to allow me to call Norway without the 45 day wait. Please call me directly to resolve this issue instead of commenting about it on a forum that I have not looked at in days is a bit chickensh*t and weasely if you want my opinion. Still not recommending Xfinity mobile to anyone

Like

Reply

26 days ago

0

XfinityThomasB

Official Employee

 • 

2.3K Messages

ShoSho2 We greatly want to help, and are always committed to your satisfaction and confidence. Our team is a corporate based group, and want to provide first-class support. We provide dedicated support here on the forums, but have dedicated teams that are available for phone support. Apologies for any frustration with the international calling policy on new accounts. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

0

amybaz

New Poster

 • 

2 Messages

6 hours ago

This reply is NOT accurate. I worked on this today for over an hour with support. I switched from Verizon on 8/22. Today is 9/12. My first bill is not set to auto pay until 10/12 but I was told that  even if I paid in full today (no outstanding balance) it is still not possible to dial out internationally until 10/6. My entire family is abroad. I was told when I switched there was no international plan to purchase above my premium unlimited plan and no problem at all just dialing. THIS POLICY IS CHARGING FULL PRICE AND THEN ROBBING PEOPLE OF PAID USE OF THEIR PHONES THE WAY THEY NEED TO FOR 45 DAYS. CRIMINAL. I would never ever have switched service. 

0

0

forum icon

New to the Community?

Start Here