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ShoSho2
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Sunday, August 10th, 2025

I'm a new mobile customer. Trying to call to Norway from the US using mobile

My husband has been trying to call Norway from his cell phone. I called in and spoke with cs and was told that I would have 45 days in order for international calling would be added? Why such a long wait? This isn't prehistoric times. Xfinity is a big company why not have pay per use like Spectrum mobile has? When we were with Spectrum, we didn't have to wait 45 days to place a call to Norway. They charged us by pay per use because Norway was a participating country. I was extremely upset to hear this and if I would of known this before coming to Xfinity I would of never came to Xfinity. This is a ridiculous policy and should not exist with a big company such as Xfinity. I'm thinking of going elsewhere. I will not recommend Xfinity to no one. Not to mention I had to call in 4 times to customer service to get the reason why I couldn't place an international call. I was further annoyed and frustrated

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2 days ago

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XfinityThomasC

Official Employee

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2.8K Messages

2 months ago

Hello, @ShoSho2 Sorry for the inconvenience. When you first activate your service, you can only make calls to the United States, Canada, and Mexico. You can call any county and use international roaming worldwide if:

  • Your Xfinity Internet service is installed and activated.
  • You have made at least one domestic call.
  • Your account is current without any past due balance.
  • Their line is active in the billing system.

Lines not meeting eligibility criteria will have international roaming and calls disabled. If you are already abroad and your phone shows “No Service”, you can manually pick a service provider. Go to If you have roaming issues during international travel section below for more details. If you need more help, call us for free at 1-720-728-5462.

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ShoSho2

Visitor

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2 Messages

I've been an internet customer for a year already before I opened mobile account. I should not have to wait 45 days to be able to talk to mother in law in Norway. I think I have met Xfinity ridiculous requirements to place calls to Norway. Before you sent this comment you should of looked at my internet account before running your mouth about my complaint. Your comments are of no help to me. Assisting with the issue would be to allow me to call Norway without the 45 day wait. Please call me directly to resolve this issue instead of commenting about it on a forum that I have not looked at in days is a bit chickensh*t and weasely if you want my opinion. Still not recommending Xfinity mobile to anyone

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2 months ago

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XfinityThomasB

Official Employee

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2.3K Messages

ShoSho2 We greatly want to help, and are always committed to your satisfaction and confidence. Our team is a corporate based group, and want to provide first-class support. We provide dedicated support here on the forums, but have dedicated teams that are available for phone support. Apologies for any frustration with the international calling policy on new accounts. 

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2 months ago

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amybaz

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2 Messages

22 days ago

This reply is NOT accurate. I worked on this today for over an hour with support. I switched from Verizon on 8/22. Today is 9/12. My first bill is not set to auto pay until 10/12 but I was told that  even if I paid in full today (no outstanding balance) it is still not possible to dial out internationally until 10/6. My entire family is abroad. I was told when I switched there was no international plan to purchase above my premium unlimited plan and no problem at all just dialing. THIS POLICY IS CHARGING FULL PRICE AND THEN ROBBING PEOPLE OF PAID USE OF THEIR PHONES THE WAY THEY NEED TO FOR 45 DAYS. CRIMINAL. I would never ever have switched service. 

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XfinityMarshante

Official Employee

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550 Messages

Hello @amybaz, thank you for your comment. Sorry to hear about your experience when switching your line to Xfinity. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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20 days ago

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XfinityGabriel

Official Employee

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2.7K Messages

 

amybaz, Hi there! Thank you for your business and for allowing us to help with the 45-day policy, where we advised that we do not have an available option to override this feature. I went ahead and checked and confirmed that you also have the best pricing for your current level of services. Just so you are aware, we have also worked with equipment manufacturers to bring the Xfinity Stream app to compatible Roku devices, Samsung Smart TVs, LG Smart TVs, and other Partner Devices. The Xfinity Stream app offers live broadcast channels, linear cable channels, cloud recordings and video on demand, all without having to rent an Xfinity TV Box from Comcast which is a great way to save on rental fees. Have a great day. 

 

 

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2 days ago

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user_twunqi

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1 Message

20 days ago

I signed up for Xfinity mobile about a month ago and registered for the Global Travel Pass before leaving for Europe.  I’ve been in Barcelona for 2 days and have not been able to do any cellular roaming , only WiFi calling when I’m in my hotel room.  When outside my hotel, my iPhone is basically an isolated brick. After several sessions with Xfinity mobile support involving multiple phone reboots and network resets, they concluded that I have to wait 60 days before I can roam internationally ??!! (Unless I’m a deployed active military, lol). Would have been nice to know this before traveling, I see this is unforgivable and potential safety issue.  If this 60 day wait period is actually true, Xfinity should state this clearly on their app/website and communicate clearly to all their employees.

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XfinityLinda

Official Employee

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2.2K Messages

@user_twunqi To activate Global Travel Pass while out of the country, ensure your device is enabled for data roaming. If you didn't add the pass before traveling, you will receive a text message when your device connects to an international network, prompting you to call 1-720-728-5462 to add the pass or get data costs. If the country is eligible, you can activate it by using data, which will start your 24-hour session. Remember, the pass costs $10 per day per line in over 215 covered destinations.

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18 days ago

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