Visitor
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2 Messages
I was told by agent Premium Unlimited would cover International. Now being charged nearly $3,000.
I have spent probably 4 hours on many phones calls or chats with Xfinity agents and have been promised this issue will be fixed. Right now My bill is at approximately $2,400 with another sevearl hundred already for next months bill; and I was assured that my daughter's trip to Japan on her Premium Unlimited plan would be covered. I started getting texts about Roaming charges on the first day already over $200. I immediately contacted an agent and I was ASSURED that this charge would be reversed and that WAS OVER A MONTH AGO!! have made repeated calls and repeated chats nothing gets fixed. I NEED THIS RESOLVED ASAP!!!!
XfinityCarolyn
Official Employee
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417 Messages
3 hours ago
Thank you for sharing these details, and I apologize for the frustration this situation has caused. At this point, we'd like to review the account, billing records, and roaming activity to fully understand what occurred. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging " icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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