I was offered a free line but it’s showing up as a charge for full price

I was offered a free line but the charge is showing full price. I spent 3 hours on a chat and was disconnected and the phone representative told me that it would be free and they lied to me.

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XfinityRay

Official Employee

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3.3K Messages

1 day ago

Hi there, @user_6rrfnx! Thanks for reaching out about the free unlimited line for new Xfinity Mobile customers. The discount comes on your billing statements making the line free each month. Have you already been billed for Xfinity Mobile and are seeing the line at full price?

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user_6rrfnx

Visitor

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2 Messages

No, the customer service agent on the phone said the line would be free but after I accepted the offer for the phone and I looked at what it said my monthly bill would be I saw that I was being charged for the phone line

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1 day ago

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XfinityJosephA

Official Employee

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2K Messages

user_6rrfnx when you have a chance feel free to send us a direct message, so we can take the right steps to help. We’ll take a closer look at the Xfinity Mobile line and promotion. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

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1 day ago

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user_6rrfnx

I was offered a free line but it’s showing up as a charge for full price

XfinityRay

user_6rrfnx

XfinityJosephA

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