U

Thursday, January 25th, 2024 6:56 PM

I was lied to.

I was told if I signed up for internet and mobile, that my bill would be $78. Wow what a lie! Everyone acts like they have never heard of this before. And then I get tossed from department to department. DO NOT GET THE PHONE. THEY ARE LYING TO YOU! I wish someone would actually help me. [Edited: "Inflammatory"]. 

Official Employee

 • 

869 Messages

3 months ago

@user_0ipf82 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

forum icon

New to the Community?

Start Here