1 Message
I was given false information and charged without my consent
I got an offer from xifinity agent that I will get ten months free if I changed my phone lines from At&T to xifinity. I will only pay tax for the first ten months then $40 after ten month. The saved all the chat history and it's I copy and paste below. Now they are charging me and said I will have to pay $20 per month for a line and $40 plus for two lines. Why the agent is offering me false plan then charging me for that payment that I didn't agree to?
nullnullAgent (07:45 pm): if you add 2 lines today, the unlimited plan will be free for you for 10 months, you will only pay tax for 8/month and after that you will pay $40 + taxes for 2 unlimited lines
nullAgent (07:46 pm): so for 10 months for 2 unlimited lines you will pay $8/mo approx or it might be less
Agent (07:46 pm): $40 for 2 lines
Agent (07:46 pm): after 10 months
nullAgent (07:47 pm): Yes $40 for 2unlimited lines after 10 months
nullnullAgent (07:47 pm): 40+some taxes
nullAgent (07:48 pm): For 10months all you will pay $8/mo for2 lines and after that promo ends
user_ny05gw
1 Message
14 days ago
we had same issuer here. but mine is 1year free.
the first moth fee is $25 setup fee +the tax fee after that starting second month just need to paid the tax fee up to a year. talk to representative a least 5 time every time tell me it will change the bill for me. untill last time i talk to them and inform me the first bill cycle is setup fee $25plus the $40 mobile line fee and the tax. after 30 day will become to a $0 which is the second month.
It different from what they tell me when i open the account
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CZ12345
3 Messages
13 days ago
Yep. I was approached while doing something completely unrelated about 3 lines for $60 and getting $20 off each of those lines for 10 months.
That isn't possible I am told by two other agents.
Wasted my time contacting family members and talking to all these agents.
I don't know if these agents undergo training or what.
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XfinityDena
Official Employee
•
2.5K Messages
12 days ago
Thank you for reaching out @user_nnw41c I would be happy to take a look at your billing with you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_iklgqw
2 Messages
9 days ago
This company is scamming people out of the [Edited: "Language"] left and right. "promos" got me too. " add an unlimited line to your wifi and itll be free for 12 months!" *proceeds to charge me $70 after the first month* And the support offered, makes it easier to take your losses and go somewhere else. sad.
(edited)
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user_1qin7z
10 Messages
9 days ago
Having exactly the same issue.
I was offered 1-year free mobile service but they are charging me $40.
I have contacted the Mobile team, Internet Team, and 24/7 chat agents, but nobody was able to fix that problem.
You can send your report to the national CS team of Xfinity via DM, because I did it.
But I am still waiting for them to reach out to me... more than a week.
Fingers crossed for you, so that you won't be ghosted by them like me...
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