Frequent Visitor
•
10 Messages
I was charged 50 dls for activation and plan for my mobile
July 11 2026 I was charged 50 dls activation and plan,I canceled before activation, July 12, I have cancellation number, and virtual assistant harsh told me that only takes 48 hours for a refund that was on July 25 2026 I have the refund confirmation number,also., somebody is playing with me and mt money????If if I dont get it I report to my bank amd BBB. am a good customer from infinity for 15 years am Diamond customer according to infinity. is that a joke?? [Edit: removed all caps]
XfinityEva
Official Employee
•
2.6K Messages
17 hours ago
Hello @martita4546 I am so sorry to hear that this was your experience with the Xfinity Mobile service. A refund is processed within 48 hours and can take 5-7 business days to make its way back to you, depending on your financial institution. I would be more than happy to help make sure your refund is processed and on its way to you. To get started please send us a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
0
0