Visitor
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2 Messages
I want to terminate contract early.
You guys have the poorest customer experience. Every time I move my address you guys mess it up in your systems which takes weeks to correct. When it happened the 3rd time I cancelled my internet but not my phone number is unassociated in your system and I cant get hold of anyone for support. I tried visiting your customer service centers and they told me they couldnt help me. I want to exit my contract now!
XfinityKei
Official Employee
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1.8K Messages
10 days ago
@user_ey3cv4 I’m sorry to hear of the frustration this has caused you. Our team can help with your account concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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