Visitor
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1 Message
I want my Port-Out Pin immediately!!
I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request.
My account incorrectly shows “no service,” even though my Xfinity Mobile line remains active. Context: I moved from my previous service address, which resulted in internet service being canceled, but I had a bundle (Internet + Mobile)and mobile service was never disconnected.
I have made multiple attempts through standard customer support and escalated to the corporate line at Comfadt, with no resolution. This appears to be a known, recurring issue, yet agents are not trained to correct the account status or release the transfer PIN.
Under FCC number portability requirements, carriers may not delay or deny a customer’s ability to port their number due to internal errors or account configuration issues. Continuing to block access to my port-out PIN places Xfinity out of compliance.
I am requesting immediate escalation to a trained supervisor or specialist who can correct the account status and provide my Number Transfer PIN without further delay. I expect this to be resolved promptly
XfinityMatthew
Official Employee
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1.4K Messages
17 hours ago
Hello @user_cny4bz Thanks for reaching out. Sorry to hear the self-service option is not working to get your porting pin. I appreciate you detailing the specific issue you are running in to. Our team does not have access to get the pin ourselves, but we can get this escalated to a team that will get it handled since the app is not cooperating. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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